About Phill Johntony

Phill Johntony · 03-27-2025

I have a PCCE Finesse 12.6(2) gadget calling a 3rd party API with the `gadgets.io.makeRequest()` function that is getting an HTTP 504 Gateway Timeout response about 50% of the time. To be clear, the POST https://FINESSE/gadgets/makeRequest is getting...

Phill Johntony · 11-20-2024

I have a use case for supervisors who are in a not ready state to be able to see calls in the queue and answer them. Is there way to accept a queued call via the API or Desktop SDK? I've tried with the Accept Task API but it doesn't work and the doc ...

Phill Johntony · 02-07-2023

We run a script nightly that takes Outlook delegates and assigns them with Scheduling Permissions in Webex. This is currently only possible in the XML API which will be EOL sometime near the end of 2023. The script is already using the REST API for ...

Phill Johntony · 07-09-2015

I am having an issue updating and creating new MWI's and setting the UsePrimaryExtension field to true in Unity Connection 10.5.2. Setting this false and specifying an extension and phone system works as expected.Here is the XML from the update MWI P...

Phill Johntony · 04-06-2015

I have a perl script that creates user templates, but it seems that the Partition value is getting ignored in 10.5.2. Here is an example of the POST I am sending:<UserTemplate><Alias>Test Alias</Alias><DisplayName>Test DispName</DisplayName><Partitio...

Phill Johntony · 03-28-2025

We've been making updates to this gadget in dev, so we've only been trying from a single user where it will work on one call, then hang up/try again and it fails on the next. We've only been trying from our primary Finesse server so far.

Phill Johntony · 03-28-2025

Good idea @bill.king1, except that wouldn't line up with the fact that they can see the request traversing the firewall. Regardless of that, I tried this gadget source whitelist in the lab and it causes a different issue when enabled and not in the a...

Phill Johntony · 11-21-2024

@sandiban thanks for the reply. The Consult Accept Task API just responds with a 202 Accepted and nothing happens. So I tried the Consult Task API to consult the queued call to an agent and the responds with a 202, you can see the call come into the ...

Phill Johntony · 03-15-2023

No worries. Thanks for the update. I'll set a reminder to revisit the REST API docs next year to check on the status of this feature.

Phill Johntony · 03-14-2023

No sorry, by delegate permissions, I am referring to the scheduling permissions field that allows users to schedule meetings on the other user's behalf, similar to Outlook delegates. I am aware of using the userEmail query to update settings for a s...

Member Since	‎12-10-2013 07:56 PM
Date Last Visited	‎06-24-2025 12:12 AM
Posts	31
Total Helpful Votes Received	5

User Statistics

User Activity

Debugging gadgets.io.makeRequest() with HTTP 504 response

Cherry pick call from contact service queue

XML API Scheduling Permissions in REST API

UsePrimaryExtension=true causes failure

10.5.2 - PartitionObjectId value ignored

Re: Debugging gadgets.io.makeRequest() with HTTP 504 response

Re: Debugging gadgets.io.makeRequest() with HTTP 504 response

Re: Cherry pick call from contact service queue

Re: XML API Scheduling Permissions in REST API

Re: XML API Scheduling Permissions in REST API