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I have a PCCE Finesse 12.6(2) gadget calling a 3rd party API with the `gadgets.io.makeRequest()` function that is getting an HTTP 504 Gateway Timeout response about 50% of the time. To be clear, the POST https://FINESSE/gadgets/makeRequest is getting...
I have a use case for supervisors who are in a not ready state to be able to see calls in the queue and answer them.
Is there way to accept a queued call via the API or Desktop SDK?
I've tried with the Accept Task API but it doesn't work and the doc ...
We run a script nightly that takes Outlook delegates and assigns them with Scheduling Permissions in Webex. This is currently only possible in the XML API which will be EOL sometime near the end of 2023. The script is already using the REST API for ...
I am having an issue updating and creating new MWI's and setting the UsePrimaryExtension field to true in Unity Connection 10.5.2. Setting this false and specifying an extension and phone system works as expected.Here is the XML from the update MWI P...
I have a perl script that creates user templates, but it seems that the Partition value is getting ignored in 10.5.2. Here is an example of the POST I am sending:<UserTemplate><Alias>Test Alias</Alias><DisplayName>Test DispName</DisplayName><Partitio...
We've been making updates to this gadget in dev, so we've only been trying from a single user where it will work on one call, then hang up/try again and it fails on the next. We've only been trying from our primary Finesse server so far.
Good idea @bill.king1, except that wouldn't line up with the fact that they can see the request traversing the firewall.
Regardless of that, I tried this gadget source whitelist in the lab and it causes a different issue when enabled and not in the a...
@sandiban thanks for the reply.
The Consult Accept Task API just responds with a 202 Accepted and nothing happens.
So I tried the Consult Task API to consult the queued call to an agent and the responds with a 202, you can see the call come into the ...
No sorry, by delegate permissions, I am referring to the scheduling permissions field that allows users to schedule meetings on the other user's behalf, similar to Outlook delegates.
I am aware of using the userEmail query to update settings for a s...
