I have a use case for supervisors who are in a not ready state to be able to see calls in the queue and answer them.
Is there way to accept a queued call via the API or Desktop SDK?
I've tried with the Accept Task API but it doesn't work and the doc ...
We run a script nightly that takes Outlook delegates and assigns them with Scheduling Permissions in Webex. This is currently only possible in the XML API which will be EOL sometime near the end of 2023. The script is already using the REST API for ...
I am having an issue updating and creating new MWI's and setting the UsePrimaryExtension field to true in Unity Connection 10.5.2. Setting this false and specifying an extension and phone system works as expected.Here is the XML from the update MWI P...
I have a perl script that creates user templates, but it seems that the Partition value is getting ignored in 10.5.2. Here is an example of the POST I am sending:<UserTemplate><Alias>Test Alias</Alias><DisplayName>Test DispName</DisplayName><Partitio...
@sandiban thanks for the reply.
The Consult Accept Task API just responds with a 202 Accepted and nothing happens.
So I tried the Consult Task API to consult the queued call to an agent and the responds with a 202, you can see the call come into the ...
No sorry, by delegate permissions, I am referring to the scheduling permissions field that allows users to schedule meetings on the other user's behalf, similar to Outlook delegates.
I am aware of using the userEmail query to update settings for a s...
@sandiban so /update-scheduling-options does seem like the logical place for scheduling permissions, however I don't see delegate permissions in the docs or in the API response.
{
"enabledJoinBeforeHost": true,
"joinBeforeHostMinutes": 5,
"enab...
@sandiban yes the API docs do mention that schedulingPermission is for Training Center, however, if you go to the Webex user portal it says schedulingPermission is for Meetings, Training, and the Outlook integration. I assume the docs are just out of...