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- About Anil Kumar
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Member since
01-03-2014
21
Posts
1
Helpful
0
Solutions
10-12-2016
01:25 AM
Thanks Gajjar,
My solution is for Manual outbound if I go for two Gateway what will be Manual outbound flow. In my mind its as given below.
Agent will punch the number using CTIOS dial pad and click on Dial button.
Call will hit the Call Manager Router pattern and it will be towards another PSTN Gateway.
Call will hit the Caller and voice bridge between Ingress and Egress gateway will be establish.
Now Mobile Agent and Caller will be on call.
I am also not sure how Analog phone at Agent home will understand the CTIOS dial pad dialing event. Requesting your quick reply on this.
... View more
10-03-2016
11:06 PM
Mobile Agent logging in on Finesse and they will use Dial pad to make call manually from Finesse.
... View more
Created by
Anil Kumar
in Developer General Discussions
in Developer General Discussions
05-25-2016
12:38 AM
05-25-2016
12:38 AM
Hi Team Requesting you to help me understand how I can integrate Nuance Speech Recognition server with CVP Studio Application. Thanks and Regards Anil Kumar.
... View more
Labels:
07-23-2015
09:17 PM
Hi Chintan, Thanks for your support on this. 1) you as agent get a call and for consult you press consult button. Agent gets call on CTIOS and clicks on Transfer Init butting to make consult call if Agent at consult desk is not available CTIOS pops us error "Your consult transfer is failed" Ideally it should queue the call at SKILL Group. 2) you enter the Route pattern number and not route point. We have configured the dial number plan at ICM and Agent is dialing that dial number from CTIOS tool kit... Will be sending the required logs shortly. Thanks and Regards Anil Kumar
... View more
12-30-2014
04:02 AM
May I know compatible IOS which supports Cube and Vxml on 3900 Series router? Please support.
... View more
Created by
Anil Kumar
in Contact Center
in Contact Center
12-27-2014
06:49 AM
12-27-2014
06:49 AM
Hi I have one router Model #3900 Series Can I have Cube and Vxml Gateway configured on same router ? If yes, Can any one help me with sample configuration for same. Thanks and Regards Anil Kumar.
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Labels:
12-03-2014
09:50 PM
yes. it has been already checked the binding is for Primary NIC on priority... and CVP Vxml server are added in ops console with their primary IP address only.
... View more
Created by
Anil Kumar
in Contact Center
in Contact Center
07-18-2014
11:59 AM
07-18-2014
11:59 AM
Hi I have one application with cusomized java class on Action element this Java class is using log4j library to populate logs to customized location ... However other CVP application (RSM) is also sending log to my customized location... I have not seen such issue in my development path... ever.. Is any body has any idea why this happending with Log4j two applications are overlapping the logs into same file....? Quick support will be appreciated..
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Labels:
Created by
Anil Kumar
in Contact Center
in Contact Center
07-15-2014
09:17 AM
07-15-2014
09:17 AM
Hi I am working on building a java class on CVP studio which should have separate log file using log4j I have complied the code and tested without CVP audium library and it is generating the logs. However when I calling class using Action Element it not generating any logs. Not sure where things are missing. Can any one help me on this? Thanks and Regards Anil Kumar.
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Labels:
Created by
Anil Kumar
in Contact Center
in Contact Center
07-10-2014
09:32 AM
07-10-2014
09:32 AM
Thanks for your quick response I had done the mistake and made the correct now error is not coming... Appreciated your help here.
... View more
Created by
Anil Kumar
in Contact Center
in Contact Center
07-10-2014
06:42 AM
07-10-2014
06:42 AM
Appreciated your quick response. ... you are great. Oh! I udnerstood.now... you miss understood my question and I miss understood your reply... I have call flow same as you have mentioned in your response. Hotevent exit line to connected to Action Element node and there is no package in my class so I have given the Class name only without extension... Even though this Exception is coming I have shared you my code over the mail to you. Requesting you assist if you have any clue why this error is causing ....
... View more
Created by
Anil Kumar
in Contact Center
in Contact Center
07-10-2014
06:19 AM
07-10-2014
06:19 AM
Ok, Thanks for your response Janine. May I know which element I should call here I need to pass out the Hotevent error to Syslog server via SNMP trap. I have class which is able to send the trap to Syslog server and that object I am calling in CVP Studio class however it is throwing exception... Please advise... A quick response here will be appreciated..
... View more
Created by
Anil Kumar
in Contact Center
in Contact Center
07-09-2014
10:31 PM
07-09-2014
10:31 PM
While I am doing this login implemented in CVP and testing call flow it is throwing me an error as given below. Kindly advise where I am doing the mistake. 172.31.62.6.1404921978814.92.Play_Media,07/09/2014 12:06:18.876, The error was: 'CVPActionSNMP.class' is not a valid action element class. com.audium.server.AudiumException: 'CVPActionSNMP.class' is not a valid action element class. at com.audium.server.controller.Controller.goToAction(Controller.java:2956) at com.audium.server.controller.Controller.goToElement(Controller.java:2691) at com.audium.server.controller.Controller.continueCall(Controller.java:2511) at com.audium.server.controller.Controller.goToElement(Controller.java:2742) at com.audium.server.controller.Controller.hoteventRequest(Controller.java:2146) at com.audium.server.controller.Controller.doPost(Controller.java:683) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:662)
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Labels:
03-19-2014
07:33 AM
There was an issue with VRU Type in the configration.... I chage it from Type 2 to Type 10 and it got resolved. Thanks for your help.... Anil Kumar AT&T.
... View more
03-19-2014
05:42 AM
yes 6666 is the DNIS created at NAM as well CICM and mapped it with Call Type and Script as well...
... View more
10-12-2016
Thanks Gajjar, My solution is for Manual outbound if I go for two
Gateway what will be Manual outbou...
10-03-2016
Mobile Agent logging in on Finesse and they will use Dial pad to make
call manually from Finesse.
05-25-2016
Hi TeamRequesting you to help me understand how I can integrate Nuance
Speech Recognition server wit...
07-23-2015
Hi Chintan, Thanks for your support on this.1) you as agent get a call
and for consult you press con...
12-30-2014
May I know compatible IOS which supports Cube and Vxml on 3900 Series
router? Please support.
Created by
Anil Kumar
in Contact Center
12-27-2014
12-27-2014
HiI have one router Model #3900 Series Can I have Cube and Vxml Gateway
configured on same router ? ...
12-03-2014
yes. it has been already checked the binding is for Primary NIC on
priority... and CVP Vxml server a...
Created by
Anil Kumar
in Contact Center
07-18-2014
07-18-2014
HiI have one application with cusomized java class on Action element
this Java class is using log4j ...
07-15-2014
HiI am working on building a java class on CVP studio which should have
separate log file using log4...
07-10-2014
Thanks for your quick response I had done the mistake and made the
correct now error is not coming.....
07-10-2014
Appreciated your quick response. ... you are great.Oh! I
udnerstood.now... you miss understood my qu...
07-10-2014
Ok, Thanks for your response Janine. May I know which element I should
call here I need to pass out ...
07-09-2014
While I am doing this login implemented in CVP and testing call flow it
is throwing me an error as g...
03-19-2014
There was an issue with VRU Type in the configration.... I chage it from
Type 2 to Type 10 and it go...
Public Statistics
| Date Registered | 01-03-2014 01:19 PM |
| Date Last Visited | 08-18-2017 04:28 AM |
| Total Messages Posted | 21 |
| Total Helpful Votes Received | 1 |
