Harrison Kiprono
Level 1
Level 1
Member since ‎10-17-2016

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  • 16 Posts
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  • 5 Helpful votes Given
  • 10 Helpful votes Received
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Hi Everyone,I have implemented the whisper coaching by updating the silent monitoring to WHISPER_MONITOR, however the customer on his extension can still hear the supervisor's voice. Is there anything missing out in my program/event that i need to im...
Hi Everyone,I have been able to initiate a silent monitor call from the JTAPI and I would like to switch the same call to Whisper mode without disconnecting/generating a new call. How can I achieve this, since the documentation shared on JTAPI develo...
Hi Team,I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching                         srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be ...
Hi Everyone, I have wrote a small class to implements silent monitoring, however I am getting an error while invoking start monitor and I don't know where I have gone wrong in this code.              srcAdd = provider.getAddress("2030"); // Agent DN ...
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Member Since ‎10-17-2016 12:37 AM
Date Last Visited ‎06-15-2019 01:20 AM
Posts 16
Total Helpful Votes Received 10
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