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Hi Everyone,I have implemented the whisper coaching by updating the silent monitoring to WHISPER_MONITOR, however the customer on his extension can still hear the supervisor's voice. Is there anything missing out in my program/event that i need to im...
Hi Everyone,I have been able to initiate a silent monitor call from the JTAPI and I would like to switch the same call to Whisper mode without disconnecting/generating a new call. How can I achieve this, since the documentation shared on JTAPI develo...
Hi Team,I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be ...
Hi Everyone, I have wrote a small class to implements silent monitoring, however I am getting an error while invoking start monitor and I don't know where I have gone wrong in this code. srcAdd = provider.getAddress("2030"); // Agent DN ...
Thanks,However, I seems not to find this method on jtapi libraries. Kindly can you share a snippet that shows how you invoke this method "updateMonitorType" and parameters to be passed. Please
Please here is the JTAPI log generated. The phone extension(2091) is for the supervisor, 8002 is for the customer and 2030 is for the agent being monitored.Cisco Jtapi version 11.0(1.10000)-2 Release3381: Jul 20 13:07:15.553 EAT %JTAPI-CTIIMPL-7-UNK...
