08-22-2017 12:04 AM
Hi Everyone,
I have been able to initiate a silent monitor call from the JTAPI and I would like to switch the same call to Whisper mode without disconnecting/generating a new call. How can I achieve this, since the documentation shared on JTAPI developer guide does not mention clearly the specific methods to be invoked and the parameters to be passed.
Kindly share your help
08-22-2017 02:01 AM
Use "updateMonitorType" method and then you will be able to do that.
I hope you got the answer what you are looking for!
Thanks
08-22-2017 02:11 AM
Thanks,
However, I seems not to find this method on jtapi libraries. Kindly can you share a snippet that shows how you invoke this method "updateMonitorType" and parameters to be passed.
Please
08-22-2017 02:21 AM
CiscoTerminalConnection.updateMonitorType(monitoringType, PlaytoneOption)
monitoringType:- 1 for Silent Monitoring , 2 for Whisper
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