cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
819
Views
0
Helpful
1
Replies

JTAPI Whisper Coaching

Hi Team,

I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching

                        srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be monitored

                        CiscoCall aCall =   (CiscoCall) makecall.provider.createCall();

                      

                       

                        try {

                            wait (2000);

                           

                            aCall.startMonitor(makecall.provider.getTerminal("faisalqa1"),makecall.provider.getAddress("2091"),

                                    srcAdd.getConnections()[0].getTerminalConnections()[0],

                                    CiscoCall.WHISPER_MONITOR   // updated this for whisper coaching feature to be enabled

,CiscoCall.PLAYTONE_LOCALONLY);

                           } catch (Exception e) {

                            e.printStackTrace();

                           }

I have updated the monitorType in startMonitor call to WHISPER_MONITOR but it doens't work. Is there something missing ?

1 Reply 1

ayush.shyam
Level 1
Level 1

Again!


Use "updateMonitorType" method and then you will be able to do that. I hope you got the answer what you are looking for! Thanks