Hi Team,
I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching
srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be monitored
CiscoCall aCall = (CiscoCall) makecall.provider.createCall();
try {
wait (2000);
aCall.startMonitor(makecall.provider.getTerminal("faisalqa1"),makecall.provider.getAddress("2091"),
srcAdd.getConnections()[0].getTerminalConnections()[0],
CiscoCall.WHISPER_MONITOR // updated this for whisper coaching feature to be enabled
,CiscoCall.PLAYTONE_LOCALONLY);
} catch (Exception e) {
e.printStackTrace();
}
I have updated the monitorType in startMonitor call to WHISPER_MONITOR but it doens't work. Is there something missing ?
