Hi Guys,   Recently I got a problem where several of my client's iPhones are unable to connect to SSID with Captive Portal. The popup said that the iPhone unable to connect to the SSID. Here is the condition: 1. My client's iPhone is given by their company. I do not know what kind of security setting that was applied to the phone. 2. The SSID is a guest network using captive portal with no Pre-Shared Key. 3. The captive portal is using ISE's CWA.   So I tried some troubleshooting. I modified the SSID by adding the PSK, but the user still has to accept T&C on the captive portal. The iPhone still could not connect with different error notification this time. The popup said that the password is wrong, but when I tried with another phone to connect to the SSID, it connected. So I remove the captive portal setting, this time only using PSK, the iPhone connected to the SSID.   I have 2 wild guesses regarding this: 1. Is captive portal information is added to the beacon when the AP broadcasting the SSID? Because the iPhones acted strangely when connecting to SSID with captive portals, but not to SSID with PSK only. 2. Does iPhone with a certain security setting need to check to a certain IP address first before able to connect to an SSID? Because the captive portal setting is blocking every access but to the DHCP server and ISE.   Is any of my guess is right? Or is there something else happens on the background. Thank you. ... View more

Hi Guys,   I have a shared FTP server. I want to use that FTP server to automatically backup WLC config into a folder named WLC. Can Prime do this? Because when I add the FTP server only IP address is added and Prime saves it on the root folder. And then when I tried to add the path into the IP address on Prime, it says the naming for the server is not right.   Cheers. ... View more

Hi Guys,   I usually do the backup using GUI on Commands -> Upload File menu. I know this is also possible using CLI by issuing transfer upload. But recently I discovered it is possible issuing command show running-config on WLC's CLI. When I compared the content, they are different. The second one is more detail.   Actually, what is the difference between those two? From a glance, I can see the APs' config on the show running-config output. But is it the only difference? Thank you. ... View more

Hi Guys,   I have a hunt pilot that has several hunt list members. I want to limit the concurrent call received by the members up to 3 concurrent call, so the 4th caller will be notified that the line is busy (voice recording). I did some digging, someone said that this could be accomplished by using queue. So I changed the queue value and did some verification. Somehow the hunt list members still received call from the 4th and even 5th caller. I am sure something is wrong with my configuration. Below is my current configuration. Any idea which part that I should change? Thank you. ... View more

Hi Guys,   I am trying to add an account for operational role. The privilege of the account is to change Jabber services only. So far I am able to add the account. The account is able to login and change Jabber services, as expected. But the person assigned to this role wanted to change the password. Since the account username is sync with AD, not generic account, the password is personal, cannot be shared.   On the Change Password menu, somehow I am unable to change the password, even though all the criteria is fulfilled. I thought this is a bug. So on the globaladmin I clicked on the Prompt User button, forcing the user to change password on the next logon, hoping for a different outcome. But the outcome was the same. I tried to remove the user from the role group then add the account again, but the outcome still the same.   Below is the error notification when changing password from inside PCP.   Below is the error notification when changing password on prompt mode.   I have two questions: 1. When I cannot change the password even though all the criteria is fulfilled, is it a known bug? 2. How can I revert the change password prompt on the next logon?   My Prime Collaboration Provisioning version is 12.5.1862.   Thank you. ... View more