When you need to collect Problem Report (PRT) files from the MPP Phones, then you will need to enable logging to debug and then recreate the issue. By default the logging level is set to Standard and this doesn't hold much information which is requir...
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Hi Everyone,
Here is the article to collect logs from various devices and clients for Webex Calling (powered by BroadCloud) : https://community.cisco.com/t5/webex-user-documents/how-to-collect-logs-from-different-devices-and-clients/ta-p/4175064
HAR files from browser: To generate the HAR file for Chrome and Microsoft Edge (Chromium based):
Open Google Chrome and go to the page on which you are experiencing the issue.From Chrome menu bar select More tools > Developer Tools.From the opened ...
Hi,
Please find few documents which has complete details on all protocols used for FAX, multiple call flows with fax modem, details about T.38 and how it can be used with other protocols other than MGCP and also configuration needed for FAX to work...
Hi,
1) To check how is the call routed to provider from CUCM for a working and non working extension, you can use
https://<CUCM IP>/dna/showHome.do
Analysis >> Phones >> Select the line >> Enter Hawaii number as dialed digits and then you can compa...
Hi,
Please collect packet captures from CUCM nodes and try resetting the SIP trunk in question.
Make sure before you collect packet captures under Device >> Device Settings >> SIP Profiles >> "Enable OPTIONS Ping to monitor destination status for...
Hi Stobar,
1) Make sure there is no changes made on Firewall in terms of port 5060 (or any other that is being used by CUCM-Avaya trunk.
2) Please send us the output of "utils dbreplication runtimestate" on Publisher of CUCM.
3) Is "Run On All Acti...
Hi Wilson,
This looks like a translation and dial plan issue on SRST router configuration where 8831 phone is registered as fallback.
1) Any difference in dialing from 8851 and 8831 phones?
2) Please provide entire show run from router.
3) In SRST m...
