Hi, I wish to integrate "Symposium Express Call Center (ver 4.2)" with ICM (6.0). Please help me with relevant document. RegardsVipin

Hi I have trying to implement CRS 3.5 with ICM 6.0 in Lab Scenario. The ICM subsystem is out of service. Error receiving data from VRULast API Error [10053]: An established connection was aborted by the software in your host machine.Forcing Mutex rel...

Hi,I am using GD Micro Application where by user is expected to enter 10 digits. The config parameters are 10,10 i.e. min entry is 10 and max entry is 10 (rest all are default).When I enter exactly 10 digits the call goes through where as if I enter ...

Hi,I am planning to implement ISN / CVP in the lab scenario. After going through the product description/config giude, I am very much confused , how to go about it, I am totally clue less where to start from. Any guidance please ....Thanks in advance...

Hi I am using ICM sprawler setup with one MR PG and 3 PIM , one each for CCS , Outbound Dialer and EMail Manager and one call manager PG.The agent is able to login to the Collaboration server but the caller with ICM routing is unable to log in.The er...