About joseph_wong

joseph_wong · 05-16-2005

Hi,We are running CCM333 sr4a.We have a peculiar problem and would appreciate any suggestions.We have 3 IP Phones whereby they have no Caller ID if the incoming call is from an external caller. However if the incoming call is from an internal phone, ...

joseph_wong · 04-27-2005

Hi,We have an existing set of IPCC servers with the ICM configured for simplex mode and would like to purchase aonther IPCC set of servers for high availability. Our vendor has advised us that to convert the existing ICM configuration from simplex to...

joseph_wong · 10-18-2004

Hi,I obtained the following error message at the Personal Assistant Speech Services Configuration page upon pressing the "Last Refresh Details" button." Compiling Corporate Directory for dynamic grammars failed for British English"Would anyone know w...

joseph_wong · 09-06-2004

Hi,Would anyone know how to remove PA parameters from the publisher database. This is because when I reformat my PA server and reinstall PA, I noticed some of its parameters are automatically entered in the PA admin page. for eg. the licences.Any adv...

IPMA and Personal Assistant user · 08-08-2004

Hi,Can a PA user be a manager in IPMA?I am using CCM333 sr4a.This is because I receive an error msg at the IPMA conf. screen stating that " no devices are associated with this manager".This error msg will not appear if I delete the PA cti route point...

joseph_wong · 05-17-2005

Hi,Thanks for your suggestion. I checked the debug messages on the voicegateway and found that the"calling party ID.." is missing for those 3 DNs. I will contact Telecoms about this. I never expected this to happen as the 3 DNs were all fine till las...

joseph_wong · 11-03-2004

Hi,Thanks for the tip. We did have an 'ac' account created for our attendant users. The hunt group works now that we associate the member devices to the 'ac' user. We thought this id 'ac' are only for attendant console users.Thanks again.Regards

joseph_wong · 10-27-2004

Hi, thanks for your advise. The only error message in the log file was that it did not recognise the secondary PA server hostname. Removing the secondary PA parameters solved the problem in the primary server where the problem exist. However what per...

joseph_wong · 10-27-2004

Hi trankil,If I may ask for some advise and pointers in creating hunt groups. I am trying to create a pilot number linking to a hunt group of EM users.in a department. I created a pilot point and put in the EM users. Upon calling the pilot point I re...

joseph_wong · 08-08-2004

Hi,My apologies for posting in the wrong group.ThanksRegards

Member Since	‎04-18-2004 10:16 AM
Date Last Visited	‎08-18-2017 03:51 AM
Posts	11

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User Activity

External Caller ID not available on certain phones

ICM converting simplex to duplex.

PA speech services failure

Removing Personal Assistant parameters from Publisher

IPMA and Personal Assistant user

Re: External Caller ID not available on certain phones

Re: Login to TCD from phone

Re: PA speech services failure

Re: Login to TCD from phone

Re: securing attendant console phone