About kseraphine

kseraphine · 04-11-2025

Hello, I'm attempting to use the CER REST API as documented here: https://developer.cisco.com/docs/cer-config/erl-management/ against a CER 14.0 cluster. My goal is to assign ERLs to access points. According to the documentation, this can be done wit...

kseraphine · 07-26-2022

I'm using the Postman collection and the webex-contact-center-api-samples repo (both of which have been very helpful) to familiarize myself with the search API. I'm getting unexpected results for a task query in that the `queueDuration` field value...

kseraphine · 07-22-2022

I'm trying to create a Webex CC Desktop widget that will allow users with supervisor rights to modify skill profile proficiency values. Using a token issued through my own integration (or a developer token from developer.webex-cx.com) a supervisor is...

kseraphine · 02-21-2017

I'm just starting to learn the XML API by collecting some report data using the history service. If I just include start and end times in my request, I get the results I'd expect. If I just include a hostWebExID (without start/stop times), I get th...

kseraphine · 06-13-2015

ATM is a great tool and is becoming more essential with the current state of Java support for media master. ATM can do just about everything with a greeting that one could ask for except download the greeting to wav file. If I'm missing the option ...

kseraphine · 06-11-2025

I was able to make some progress on this... For some reason, only APs with an ERL already assigned are target-able by the API. I create a `WIRELESS DEFAULT` ERL and assigned it to all the APs through the UI. After doing that, I was able to use the A...

kseraphine · 07-28-2022

This use case will be implemented in a desktop widget so my concern was requests from multiple instances. For example, 20 instances refreshing every 30 seconds would fall under the 50 request limit only if the results are contained in a single page....

kseraphine · 07-28-2022

Yes, calculating the duration using the createdTime is a suitable workaround. Thanks for you help.

kseraphine · 07-26-2022

The use case is: Customer wants a dashboard that shows in real-time the number of contacts and the longest hold time for each queue. They will use this information to reskill agents on the fly to adjust to conditions. I don't think the customer need...

kseraphine · 07-26-2022

Thanks for the quick reply. I created a new queue and updated the flow. I'm still a bit confused on what to expect because you say "Recreate the same test with isActive=false (post call end or post exiting the parked state" however your first screen...

Member Since	‎11-18-2002 06:19 PM
Date Last Visited	‎06-12-2025 01:21 AM
Posts	569
Total Helpful Votes Received	9

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CER REST API: Unable to update access points

queueDuration 0 in Webex CC search API results

Access Denied on update APIs from Webex CC Desktop widget

LstmeetingusageHistory using HostWebExID and Time Scope

Unity Connection Audio Text Manager Feature Request: Greeting Downloads

Re: CER REST API: Unable to update access points

Re: queueDuration 0 in Webex CC search API results

Re: queueDuration 0 in Webex CC search API results

Re: queueDuration 0 in Webex CC search API results

Re: queueDuration 0 in Webex CC search API results