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Hi ALL, I am working on VCS Non Master server, it shows error messages while accessing TIME config and Clustering config. It shows warning on Overview and error at Resource usage. And my cluster is inactive. I have 2 VCS units in cluster. VCS 1 at SI...
Hi, My client is using UCCX 10.5 with CAD (old Cisco Agent Desktop and Supervisor Desktop). On UCCX Script we are getting some data(Get Enterprise Call Info Step) from Agent while he transfers the call back to IVR for some reason. Now client wants to...
Hi,
I know that AQM supports live monitoring to supervisors and audio is sent to their extension.
I have a similar requirement to hear on extension but for historical recording.
Meaning: Recent recordings/historical recordings should be avail...
Hi, I found solution for my requirement. I got it from cisoc tac, thanks to them. It was utilizing finesse gadget to edit call variables. https://developer.cisco.com/docs/finesse/#!sample-gadgets/sample-gadgets https://github.com/CiscoDevNet/finesse-...
Hi Piyush, Here i have attached a doc which shows how Agent can send value for IVR script. At the script I am using Get Enterprise Call Info step to receive those value for Task 1 or Task 2. Tasks are nothing but functions like Agent forwarding Call...
