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Hi I have just installed a new version of 6.1.3 and imported the .tar file created from 4.1.3. Everthing appears to b fine except the Pilot Points and the CTI route points wil not register.Would be most grateful of any ideas on how to resolve this pr...
HiI have just installed UCCX5.0(2) with CCM 6.1.2.All appears to working except when I run a script and an Agent is logged in, and "In service". The Supervisor can see the Agent logged in, The script runs ok until it has to pass to the Agent the ag...
HiI Have just installed Unity 5.X unified with an Exchnge 2003 server. All is working fine except that when you retrieve your Voice Mails you also get "You have Over 100 save mails" being reported. This ties in with the inbox of the user. Is there a ...
When trying to intitiate a Video Call from a SCCP device to an h.323 device through an MCU GW2 using PRI. An h.225 trunk has been set up on the call manger to the GK.We do get as far as ringing the h.323 deviceand it fails with error "Abnormal Disc...
What does the CSS do if the resource content on 2 servers are maxed out. i.e. the service is still available but the Servers can't deal with the new requests from clients. I haven't sniffed the network as yet so I am only going by the customer inform...
Hi GemThere were a couple of issues1. ON the CRS under the JTAPI triggers the ports did not match the Call & Search space configured on the Call Manager on th CTI route point.2. The DN allocated to the Agent had several entries when you looked in the...
Hi GillesThere is no specific error. It says "sync error" when trying to sycronise the startup config.I will speak to the customer and see if we can remove the gig interface from the SCM. Will let you know the outcome.ThanksDavid
Hi Mark,It looks as if RSPAN accross the LES trunk was causing the issue. Once the customer removed the RSPAN vlan arp started working and the 3550 got the entries for the HSRP addresses (VLAN1) which were on the 6509's. Not sure why the RSPAN vlan w...
