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I've noticed in the new 11.6 v3 CCX demo on dCloud that the chatbot interaction captures the full chat transcript in context. Is there a way or capability to also capture agent handled web chat transcripts in the context service as well?
TIA
I've noticed in the new 11.6 v3 CCX demo on dCloud that the chatbot interaction captures the full chat transcript in context. Is there a way or capability to also capture agent handled web chat transcripts in the context service as well?
Thanks in...
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