Dears, Kindly I faced issue in routing call to CVP, when I call the dialed number and the line opened for 7 seconds and call down. when I route the call directly  in ICM script the phone is ringing normally but my issue with "Send to VRU" node. Kindl...

Dears, Kindly advice how Supervisor can whisper to agent in PCCE 12.0 system, I think in document was named by 'whisper coaching'  

Dears, I need to create Outbound workflow for supervisor to review the tasks which completed by agent for quality purposes.I read document but I lost.  Kindly if anyone has done this task advise in simple steps to do this task. Thank You

Dears, I want to add users to CUIC to see the reports since we have PCCE 12 and not uccx. Kindly advice

Dears, I have configured Outbound Campaign IVR-Based in UCCX and when I call application trigger prompts worked directly fine but when I ran Outbound campaign and add my mobile number to list I received the call but there is delay for 3 seconds befor...