PCCE 11.6 ICM fail to route to VRU issue

[kaito336]

Dears,

Kindly I faced issue in routing call to CVP, when I call the dialed number and the line opened for 7 seconds and call down.

when I route the call directly  in ICM script the phone is ringing normally but my issue with "Send to VRU" node.

Kindly check below CVP,Rogger and router logs:

VXML Gateway:

Feb 16 02:40:34.018: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:77777777771024@XXX.pccelab.local;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 192.168.1.83:5060;branch=z9hG4bKmR756aG0EbzK+BNr0T92.w~~11
Max-Forwards: 69
To: <sip:77777777771024@XXX.pccelab.local;transport=tcp>
From: 1001 <sip:1001@192.168.1.83:5060>;tag=dsde9c3e9e
Call-ID: B2C76C00000100000000001C5401A8C0-158210345381510@192.168.1.83
CSeq: 1 INVITE
Content-Length: 0
Contact: <sip:1001@192.168.1.83:5060;transport=tcp>
Expires: 60
User-Agent: CVP 11.6 (1) Build-329
Call-Info: <sip:192.168.1.84:5060>;purpose=x-cisco-origIP
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=VIDEO_UNSPECIFIED
Date: Sun, 16 Feb 2020 02:40:33 GMT
Min-SE: 1800
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Session-ID: bab57f59a3109c85ef57ab92e3d11ba0;remote=00000000000000000000000000000000
Cisco-Guid: 2999413760-0000065536-0000000028-1409394880
Session-Expires: 1800
P-Asserted-Identity: <sip:1001@192.168.1.84>
Remote-Party-ID: <sip:1001@192.168.1.84>;party=calling;screen=yes;privacy=off
Cisco-Gucid: B2C76C00000100000000001C5401A8C0
Supported: timer
Supported: resource-priority
Supported: replaces
Supported: X-cisco-srtp-fallback
Supported: X-cisco-original-called
Supported: sdp-anat
App-Info: <192.168.1.83:7000:7443>

Feb 16 02:40:34.022: //-1/B2C76C000000/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=1001
----- ccCallInfo IE subfields -----
cisco-ani=1001
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=77777777771024
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

Feb 16 02:40:34.022: //-1/B2C76C000000/CCAPI/cc_api_call_setup_ind_common:
Interface=0x67CB4410, Call Info(
Calling Number=1001,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=77777777771024(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=7777, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=333
Feb 16 02:40:34.022: //-1/B2C76C000000/CCAPI/ccCheckClipClir:
In: Calling Number=1001(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
Feb 16 02:40:34.022: //-1/B2C76C000000/CCAPI/ccCheckClipClir:
Out: Calling Number=1001(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
Feb 16 02:40:34.022: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 16 02:40:34.022: :cc_get_feature_vsa malloc success
Feb 16 02:40:34.022: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 16 02:40:34.022: cc_get_feature_vsa count is 1
Feb 16 02:40:34.022: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 16 02:40:34.022: :FEATURE_VSA attributes are: feature_name:0,feature_time:1751903104,feature_id:49
Feb 16 02:40:34.022: //333/B2C76C000000/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=1001(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=77777777771024(TON=Unknown, NPI=Unknown))
Feb 16 02:40:34.022: //333/B2C76C000000/CCAPI/cc_process_call_setup_ind:
Event=0x686CD9A0
Feb 16 02:40:34.022: %CALL_CONTROL-6-APP_NOT_FOUND: Application bootstarp in dial-peer 7777 not found. Handing callid 333 to the alternate app .

Feb 16 02:40:34.022: //333/B2C76C000000/CCAPI/cc_set_release_source:
Release Source=Internal Release-Call Control App
Feb 16 02:40:34.022: //333/B2C76C000000/CCAPI/ccCallDisconnect:
Cause Value=63, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
Feb 16 02:40:34.022: //333/B2C76C000000/CCAPI/ccCallDisconnect:
Cause Value=63, Call Entry(Responsed=TRUE, Cause Value=63)
Feb 16 02:40:34.022: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 192.168.1.83:5060;branch=z9hG4bKmR756aG0EbzK+BNr0T92.w~~11
From: 1001 <sip:1001@192.168.1.83:5060>;tag=dsde9c3e9e
To: <sip:77777777771024@XXX.pccelab.local;transport=tcp>
Date: Sun, 16 Feb 2020 02:40:34 GMT
Call-ID: B2C76C00000100000000001C5401A8C0-158210345381510@192.168.1.83
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 1 INVITE
Allow-Events: telephone-event
Content-Length: 0

Feb 16 02:40:34.022: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/TCP 192.168.1.83:5060;branch=z9hG4bKmR756aG0EbzK+BNr0T92.w~~11
From: 1001 <sip:1001@192.168.1.83:5060>;tag=dsde9c3e9e
To: <sip:77777777771024@XXX.pccelab.local;transport=tcp>;tag=F534A0-22D9
Date: Sun, 16 Feb 2020 02:40:34 GMT
Call-ID: B2C76C00000100000000001C5401A8C0-158210345381510@192.168.1.83
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 1 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=63
Content-Length: 0

Feb 16 02:40:34.046: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:77777777771024@XXX.pccelab.local;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 192.168.1.83:5060;branch=z9hG4bKmR756aG0EbzK+BNr0T92.w~~11
Max-Forwards: 70
To: <sip:77777777771024@XXX.pccelab.local;transport=tcp>;tag=F534A0-22D9
From: 1001 <sip:1001@192.168.1.83:5060>;tag=dsde9c3e9e
Call-ID: B2C76C00000100000000001C5401A8C0-158210345381510@192.168.1.83
CSeq: 1 ACK
Content-Length: 0

Feb 16 02:40:34.046: //333/B2C76C000000/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x67CB4410, Tag=0x0, Call Id=333,
Call Entry(Disconnect Cause=63, Voice Class Cause Code=0, Retry Count=0)
Feb 16 02:40:34.046: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Feb 16 02:40:34.046: :cc_free_feature_vsa freeing 686BEB78
Feb 16 02:40:34.046: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Feb 16 02:40:34.046: vsacount in free is 0
Feb 16 02:40:34.050: //333/B2C76C000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x68875A1C
State of The Call : STATE_DEAD
TCP Sockets Used : YES
Calling Number : 1001
Called Number : 77777777771024
Source IP Address (Sig ): 192.168.1.1
Destn SIP Req Addr:Port : 192.168.1.83:5060
Destn SIP Resp Addr:Port : 192.168.1.83:9361
Destination Name : 192.168.1.83

Feb 16 02:40:34.050: //333/B2C76C000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 192.168.1.1
Source IP Port (Media): 19574
Destn IP Address (Media): 0.0.0.0
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): 0.0.0.0:0

Feb 16 02:40:34.050: //333/B2C76C000000/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 63
Disconnect Cause (SIP) : 500

Feb 16 02:40:36.106: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:92929292@XXX.pccelab.local SIP/2.0
Via: SIP/2.0/UDP 192.168.1.84:5060;branch=z9hG4bK2264a17d76d
From: <sip:1001@192.168.1.84>;tag=524~ccc1ec84-6720-4717-abeb-7d4842371051-18993159
To: <sip:15001@192.168.1.83>
Date: Sun, 16 Feb 2020 02:40:36 GMT
Call-ID: b2c76c00-e481aba1-1ec-5401a8c0@192.168.1.84
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM11.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 102 INVITE
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=VIDEO_UNSPECIFIED
Session-ID: bab57f59a3109c85ef57ab92e3d11ba0;remote=00000000000000000000000000000000
Cisco-Guid: 2999413760-0000065536-0000000028-1409394880
Session-Expires: 1800
P-Asserted-Identity: <sip:1001@192.168.1.84>
Remote-Party-ID: <sip:1001@192.168.1.84>;party=calling;screen=yes;privacy=off
Contact: <sip:1001@192.168.1.84:5060;transport=tcp>
Max-Forwards: 70
Content-Length: 0

Feb 16 02:40:36.106: //-1/B2C76C000000/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=1001
----- ccCallInfo IE subfields -----
cisco-ani=1001
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=92929292
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

Feb 16 02:40:36.106: //-1/B2C76C000000/CCAPI/cc_api_call_setup_ind_common:
Interface=0x67CB4410, Call Info(
Calling Number=1001,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=92929292(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=929292, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=334
Feb 16 02:40:36.106: //-1/B2C76C000000/CCAPI/ccCheckClipClir:
In: Calling Number=1001(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
Feb 16 02:40:36.106: //-1/B2C76C000000/CCAPI/ccCheckClipClir:
Out: Calling Number=1001(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
Feb 16 02:40:36.106: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 16 02:40:36.106: :cc_get_feature_vsa malloc success
Feb 16 02:40:36.106: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 16 02:40:36.106: cc_get_feature_vsa count is 1
Feb 16 02:40:36.106: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 16 02:40:36.106: :FEATURE_VSA attributes are: feature_name:0,feature_time:1751903104,feature_id:50
Feb 16 02:40:36.106: //334/B2C76C000000/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=1001(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=92929292(TON=Unknown, NPI=Unknown))
Feb 16 02:40:36.106: //334/B2C76C000000/CCAPI/cc_process_call_setup_ind:
Event=0x686CD9A0
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccCallSetContext:
Context=0x66B25518
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 334 with tag 929292 to app "_ManagedAppProcess_cvperror"
Feb 16 02:40:36.110: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.1.84:5060;branch=z9hG4bK2264a17d76d
From: <sip:1001@192.168.1.84>;tag=524~ccc1ec84-6720-4717-abeb-7d4842371051-18993159
To: <sip:15001@192.168.1.83>
Date: Sun, 16 Feb 2020 02:40:36 GMT
Call-ID: b2c76c00-e481aba1-1ec-5401a8c0@192.168.1.84
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 INVITE
Allow-Events: telephone-event
Content-Length: 0

Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccCallCutProgress:
Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1), Cause Value=0
Voice Call Send Alert=FALSE, Call Entry(AlertSent=FALSE)
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccCallCutProgress:
Call Entry(Responsed=TRUE)
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccCallConnect:
Progress Indication=NULL(0), Data Bitmask=0x0
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccCallConnect:
Call Entry(Connected=TRUE, Responsed=TRUE)
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccAssociateStream:
Coder=5, DTMF Relay=1, Vad=0,
Record Function=0x0, Event Queue=0x67B12E2C, Stream Context=6842F160,
Record Context=0x0, Stream Call Id=335, Call Id=334
Feb 16 02:40:36.110: //334/B2C76C000000/CCAPI/ccAssociateStream:
Call Entry(Stream Status=2, Digit Enable=FALSE)
Feb 16 02:40:36.110: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 192.168.1.84:5060;branch=z9hG4bK2264a17d76d
From: <sip:1001@192.168.1.84>;tag=524~ccc1ec84-6720-4717-abeb-7d4842371051-18993159
To: <sip:15001@192.168.1.83>;tag=F53CC8-4B8
Date: Sun, 16 Feb 2020 02:40:36 GMT
Call-ID: b2c76c00-e481aba1-1ec-5401a8c0@192.168.1.84
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:92929292@192.168.1.1:5060;transport=tcp>
Content-Length: 0

Feb 16 02:40:36.110: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.84:5060;branch=z9hG4bK2264a17d76d
From: <sip:1001@192.168.1.84>;tag=524~ccc1ec84-6720-4717-abeb-7d4842371051-18993159
To: <sip:15001@192.168.1.83>;tag=F53CC8-4B8
Date: Sun, 16 Feb 2020 02:40:36 GMT
Call-ID: b2c76c00-e481aba1-1ec-5401a8c0@192.168.1.84
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:92929292@192.168.1.1:5060;transport=tcp>
Supported: replaces
Session-Expires: 1800;refresher=uac
Require: timer
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 244

v=0
o=CiscoSystemsSIP-GW-UserAgent 3174 9664 IN IP4 192.168.1.1
s=SIP Call
c=IN IP4 192.168.1.1
t=0 0
m=audio 16574 RTP/AVP 0 101
c=IN IP4 192.168.1.1
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

Feb 16 02:40:36.170: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:92929292@192.168.1.1:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 192.168.1.84:5060;branch=z9hG4bK22748cea557
From: <sip:1001@192.168.1.84>;tag=524~ccc1ec84-6720-4717-abeb-7d4842371051-18993159
To: <sip:15001@192.168.1.83>;tag=F53CC8-4B8
Date: Sun, 16 Feb 2020 02:40:36 GMT
Call-ID: b2c76c00-e481aba1-1ec-5401a8c0@192.168.1.84
User-Agent: Cisco-CUCM11.5
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: presence
Session-ID: bab57f59a3109c85ef57ab92e3d11ba0;remote=133756759a0595b5491310f2dafab524
Content-Type: application/sdp
Content-Length: 243

v=0
o=CiscoSystemsCCM-SIP 524 1 IN IP4 192.168.1.84
s=SIP Call
c=IN IP4 192.168.1.84
b=TIAS:64000
b=CT:64
b=AS:64
t=0 0
m=audio 24700 RTP/AVP 0 101
a=ptime:20
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

Feb 16 02:40:36.170: //334/B2C76C000000/CCAPI/cc_api_event_indication:
Event=142, Call Id=334
Feb 16 02:40:36.170: //334/B2C76C000000/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
Feb 16 02:40:36.170: //334/B2C76C000000/CCAPI/cc_api_caps_ind:
Destination Interface=0x0, Destination Call Id=-1, Source Call Id=334,
Caps(Codec=0x0, Fax Rate=0x2, Vad=0x2,
Modem=0x0, Codec Bytes=20, Signal Type=2)
Feb 16 02:40:36.170: //334/B2C76C000000/CCAPI/cc_api_caps_ind:
Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
Playout Max=250(ms), Fax Nom=300(ms))
Feb 16 02:40:36.170: //334/B2C76C000000/CCAPI/cc_api_call_associated:
Interface=0x0, CallId=334, Disposition=0
Play Function=0x62B028F0, Codec=0x5, Vad=0x0
Media Type=0x3, SPI Context=0x681EC600, Stream CallId=335
TX Dynamic Pt=0x0, RX Dynamic Pt=0x0
Feb 16 02:40:36.170: //334/B2C76C000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x6887A394
State of The Call : STATE_ACTIVE
TCP Sockets Used : YES
Calling Number : 1001
Called Number : 92929292
Source IP Address (Sig ): 192.168.1.1
Destn SIP Req Addr:Port : 192.168.1.84:5060
Destn SIP Resp Addr:Port : 192.168.1.84:43270
Destination Name : 192.168.1.84

Feb 16 02:40:36.170: //334/B2C76C000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711ulaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 0 (tx), 0 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 192.168.1.1
Source IP Port (Media): 16574
Destn IP Address (Media): 192.168.1.84
Destn IP Port (Media): 24700
Orig Destn IP Address:Port (Media): 0.0.0.0:0

Feb 16 02:40:36.170: //334/B2C76C000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x6887A394
State of The Call : STATE_ACTIVE
TCP Sockets Used : YES
Calling Number : 1001
Called Number : 92929292
Source IP Address (Sig ): 192.168.1.1
Destn SIP Req Addr:Port : 192.168.1.84:5060
Destn SIP Resp Addr:Port : 192.168.1.84:43270
Destination Name : 192.168.1.84

Feb 16 02:40:36.170: //334/B2C76C000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711ulaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 0 (tx), 0 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 192.168.1.1
Source IP Port (Media): 16574
Destn IP Address (Media): 192.168.1.84
Destn IP Port (Media): 24700
Orig Destn IP Address:Port (Media): 0.0.0.0:0

Feb 16 02:40:37.166: %C3800_ENVM-3-MFAIL_OFF: There is more than one failure with the Power System 1 or this Power System has been turned off.
Feb 16 02:40:43.458: //334/B2C76C000000/CCAPI/ccDisassociateStream:
Record Context=0x0, Stream Call Id=335, Call Id=334
Feb 16 02:40:43.458: //334/B2C76C000000/CCAPI/ccDisassociateStream:
Call Entry(Stream Status=1, Digit Enable=FALSE)
Feb 16 02:40:43.458: //334/B2C76C000000/CCAPI/ccCallDisconnect:
Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
Feb 16 02:40:43.458: //334/B2C76C000000/CCAPI/ccCallDisconnect:
Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
Feb 16 02:40:43.458: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:1001@192.168.1.84:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 192.168.1.1:5060;branch=z9hG4bK16E4A
From: <sip:15001@192.168.1.83>;tag=F53CC8-4B8
To: <sip:1001@192.168.1.84>;tag=524~ccc1ec84-6720-4717-abeb-7d4842371051-18993159
Date: Sun, 16 Feb 2020 02:40:36 GMT
Call-ID: b2c76c00-e481aba1-1ec-5401a8c0@192.168.1.84
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1581820843
CSeq: 101 BYE
Reason: Q.850;cause=16
Content-Length: 0

Feb 16 02:40:43.462: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 192.168.1.1:5060;branch=z9hG4bK16E4A
From: <sip:15001@192.168.1.83>;tag=F53CC8-4B8
To: <sip:1001@192.168.1.84>;tag=524~ccc1ec84-6720-4717-abeb-7d4842371051-18993159
Date: Sun, 16 Feb 2020 02:40:43 GMT
Call-ID: b2c76c00-e481aba1-1ec-5401a8c0@192.168.1.84
Server: Cisco-CUCM11.5
CSeq: 101 BYE
Content-Length: 0

Feb 16 02:40:43.462: //334/B2C76C000000/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x67CB4410, Tag=0x0, Call Id=334,
Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
Feb 16 02:40:43.462: //334/B2C76C000000/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
Feb 16 02:40:43.462: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Feb 16 02:40:43.462: :cc_free_feature_vsa freeing 686BEB78
Feb 16 02:40:43.462: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Feb 16 02:40:43.462: vsacount in free is 0
Feb 16 02:40:43.462: //334/B2C76C000000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x6887A394
State of The Call : STATE_DEAD
TCP Sockets Used : YES
Calling Number : 1001
Called Number : 92929292
Source IP Address (Sig ): 192.168.1.1
Destn SIP Req Addr:Port : 192.168.1.84:5060
Destn SIP Resp Addr:Port : 192.168.1.84:43270
Destination Name : 192.168.1.84

Feb 16 02:40:43.462: //334/B2C76C000000/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711ulaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 0 (tx), 0 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 192.168.1.1
Source IP Port (Media): 16574
Destn IP Address (Media): 192.168.1.84
Destn IP Port (Media): 24700
Orig Destn IP Address:Port (Media): 0.0.0.0:0

Feb 16 02:40:43.462: //334/B2C76C000000/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 16
Disconnect Cause (SIP) : 200

Feb 16 02:40:49.014: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:192.168.1.1:5060 SIP/2.0
Via: SIP/2.0/TCP 192.168.1.84:5060;branch=z9hG4bK22878b3430e
From: <sip:192.168.1.84>;tag=869227280
To: <sip:192.168.1.1>
Date: Sun, 16 Feb 2020 02:40:49 GMT
Call-ID: bc50d400-e481abb1-1ee-5401a8c0@192.168.1.84
User-Agent: Cisco-CUCM11.5
CSeq: 101 OPTIONS
Contact: <sip:192.168.1.84:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

Feb 16 02:40:49.018: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 192.168.1.84:5060;branch=z9hG4bK22878b3430e
From: <sip:192.168.1.84>;tag=869227280
To: <sip:192.168.1.1>;tag=F56F34-29E
Date: Sun, 16 Feb 2020 02:40:49 GMT
Call-ID: bc50d400-e481abb1-1ee-5401a8c0@192.168.1.84
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 OPTIONS
Supported: resource-priority,replaces
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Content-Type: application/sdp
Content-Length: 164

v=0
o=CiscoSystemsSIP-GW-UserAgent 3246 8661 IN IP4 192.168.1.1
s=SIP Call
c=IN IP4 192.168.1.1
t=0 0
m=audio 0 RTP/AVP 18 0 8 4 2 15 3
c=IN IP4 192.168.1.1

Feb 16 02:40:57.166: %C3800_ENVM-3-MFAIL_OFF: There is more than one failure with the Power System 1 or this Power System has been turned off.

CVP:

484: 192.168.1.83: Feb 19 2020 12:10:53.878 +0300: %CVP_11_6_SIP-3-SIP_CALL_ERROR: CALLGUID = B2C76C00000100000000001C5401A8C0 LEGID = b2c76c00-e481aba1-1ec-5401a8c0 - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]
488: 192.168.1.83: Feb 19 2020 12:10:55.909 +0300: %CVP_11_6_SIP-3-SIP_CALL_ERROR: CALLGUID = B2C76C00000100000000001C5401A8C0 LEGID = b2c76c00-e481aba1-1ec-5401a8c0 - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [15001], ANI [1001] with AGE (msecs) 2109 and Call History : 77777777771024|-1; [id:5004]

Rogger:

12:10:53:816 ra-rtr Trace: (10 x 1024 : 0 0) TransferToVRU: Label=7777777777, CorID=1024, VRUID=5000, RCID=5001
12:10:53:816 ra-rtr Trace: (10 x 1024 : 0 0) TransferConnect sent. Dialog pending.
12:10:53:879 ra-rtr Trace: (10 x 1024 : 0 0) ReRoute: Reason=1 CallState=1.
12:10:53:879 ra-rtr Trace: (10 x 1024 : 0 0) Dialog handling a reroute request
12:10:53:879 ra-rtr Trace: (10 x 1024 : 0 0) Dialog resuming (ReRoute requested.) status (1)
12:10:53:879 ra-rtr Trace: Script-Continue CID=(153085,32644327) Default\pcce\Script2 Send To VRU 6
12:10:53:879 ra-rtr Trace: (10 x 1024 : 0 0) Script: Default\pcce\Script2 (ID: 5001), failed to produce route for dialed number: C5001.15001, with call type: 1st_CT (ID: 5000).
12:10:53:879 ra-rtr Trace: (10 x 1024 : 0 0) No default label available for dialed number: C5001.15001 (ID: 5001).
12:10:53:879 ra-rtr Trace: (10 x 1024 : 0 0) No Default Route: dn=15001, ani=1001, ced=, label=, pv1=, pv2=, pv3=, pv4=, pv5=, pv6=, pv7=, pv8=, pv9=, pv10=
12:10:53:879 ra-rtr Trace: CallType(5000, 28): Handling call termination from router: disposition (27), dispositionFlag(-2), reportingIndex(48)
12:10:53:879 ra-rtr Trace: CallType(5000, 28): Deleting CT_SL_Timer.

Router config:

Current configuration : 5045 bytes
!
! Last configuration change at 01:39:36 UTC Sun Feb 16 2020 by
!
version 12.4
service timestamps debug datetime msec localtime
service timestamps log datetime msec
service password-encryption
!
hostname XXX_RTR
!
boot-start-marker
boot-end-marker
!
! card type command needed for slot/vwic-slot 0/3
logging buffered 2000000
no logging console
enable password 7 15390A05102578777E
!
no aaa new-model
no network-clock-participate slot 1
no network-clock-participate slot 2
dot11 syslog
!
!
ip cef
!
!
ip domain name pccelab.local
!
multilink bundle-name authenticated
!
voice-card 0
dspfarm
dsp services dspfarm
!
!
!
!
voice service voip
allow-connections sip to sip
signaling forward unconditional
sip
bind control source-interface GigabitEthernet0/1.5
bind media source-interface GigabitEthernet0/1.5
rel1xx disable
options-ping 60
!
!
voice class codec 1
codec preference 1 g711ulaw
!
!
!
!
!
!
!
!
!
!
!
!
!
http client cache memory pool 15000
http client cache memory file 1000
http client cache refresh 864000
no http client connection persistent
http client connection timeout 60
http client connection idle timeout 10
http client response timeout 30
ivr prompt memory 15000
!
application
service new-call flash:bootstrap.vxml
!
service survivability flash:survivability.tcl
!
service CVPSelfService flash:CVPSelfServiceBootstrap.vxml
!
service ringtone flash:ringtone.tcl
!
service cvperror flash:cvperror.tcl
!
service bootstrap flash:bootstrap.tcl
!
service handoff flash:handoff.tcl
!
!
vxml tree memory 500
vxml audioerror
vxml version 2.0
!
!
!
!
username XXX password 7 1232041E06045F577C
archive
log config
hidekeys
!
!
!
!
!
!
!
!
interface GigabitEthernet0/0
ip address 192.168.3.20 255.255.255.0
duplex auto
speed auto
media-type rj45
!
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
media-type rj45
!
interface GigabitEthernet0/1.5
encapsulation dot1Q 5
ip address 192.168.1.1 255.255.255.0
ntp broadcast
no keepalive
no cdp enable
!
interface GigabitEthernet0/1.7
encapsulation dot1Q 7
ip address 192.168.2.1 255.255.255.0
ntp broadcast
!
interface ATM1/0
no ip address
shutdown
no atm ilmi-keepalive
!
interface FastEthernet2/0
no ip address
shutdown
duplex auto
speed auto
!
interface FastEthernet2/1
no ip address
shutdown
duplex auto
speed auto
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.3.1
!
!
no ip http server
no ip http secure-server
!
!
!
!
!
!
!
control-plane
!
!
!
!
!
sccp local GigabitEthernet0/1.5
sccp ccm 192.168.1.84 identifier 1 priority 1 version 5.0.1
!
sccp ccm group 1
associate ccm 1 priority 1
associate profile 1 register pcceconf
associate profile 2 register pccemtp
associate profile 3 register pccecode
!
dspfarm profile 3 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
maximum sessions 6
associate application SCCP
!
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 5
associate application SCCP
!
dspfarm profile 2 mtp
codec g711ulaw
maximum sessions software 500
associate application SCCP
!
!
dial-peer voice 70021 voip
description Used for Switch leg SIP Direct
preference 1
max-conn 225
destination-pattern 15001
voice-class codec 1
session protocol sipv2
session target ipv4:192.168.1.83
session transport tcp
dtmf-relay rtp-nte
no vad
!
dial-peer voice 70000 voip
description Incoming Call From PSTN SIP Trunk
service survivability
voice-class codec 1
voice-class sip rel1xx disable
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
!
dial-peer voice 919191 voip
description CVP SIP ringtone dial-peer
service ringtone
voice-class sip rel1xx disable
incoming called-number 9191T
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 929292 voip
description CVP SIP error dial-peer
service cvperror
voice-class sip rel1xx disable
incoming called-number 9292T
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 7777 voip
description Used for VRU leg
service bootstarp
incoming called-number 777T
dtmf-relay rtp-nte
no vad
!
dial-peer voice 1000 voip
description Used for Switch leg SIP Direct
preference 1
max-conn 225
destination-pattern 10..$
voice-class codec 1
session protocol sipv2
session target ipv4:192.168.1.84
session transport udp
dtmf-relay rtp-nte
no vad
!
dial-peer voice 1001 voip
description Incoming Call From PSTN SIP Trunk
voice-class codec 1
voice-class sip rel1xx disable
session protocol sipv2
incoming called-number 10..$
dtmf-relay rtp-nte
no vad
!
!
gateway
media-inactivity-criteria all
timer receive-rtp 1200
!
sip-ua
retry invite 2
retry bye 1
timers expires 60000
timers connect 1000
reason-header override
!
!
!
line con 0
line aux 0
line vty 0 4
privilege level 15
login local
transport input telnet
!
scheduler allocate 20000 1000
ntp source GigabitEthernet0/1.5
ntp master 1
!
end

Kindly advice

[AnoopKrishnan123]

What is the Length of the DNIS and the length of the VRU label. If the VRU Label length is less than the DNIS the call will fail.

[kaito336]

dear,

Thank You for reply, I could not find VRU label in configurations.

in 11.5 we could do it from AW configuration Manager but my PCCE 11.6 is different.

Kindly advice.

Thank You and BR,

[bill.king1]

What does it show in CCE Admin/System/Settings, you should see the labels there. Here's the link in the documentation where it is discussed.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_6_1/maintenance/Guide/pcce_b_admin-config-11_6/pcce_b_admin-config-11_6_chapter_01000.html#reference_DE22C1A06C482CA5AA2AE97D4F4A2CD4

[kaito336]

Dear,

If you mean by DNIS caller ID is 1001 and Dialed Number 15001 so I do not think the issue is with DNIS.

if you could advice I will be thankful.

[bill.king1]

So you'll want to do this one step at a time and follow the call:

*Confirm what the label is for CVP that you're using in PCCE (presumably 7777777777 or something similar based on what you posteD)

*Where do you have that label routed in CVP OAMP (i.e. sending it to your VXML gateway, send to originator, etc.).

*Confirm that those labels and routes are deployed to your CVP/VXML server, etc.

*Confirm that your CVP/VXML server is up, etc.

Cisco published a step by step guide to walk through this type of troubleshooting and Rue Green's book although a little old is very helpful in helping you understand: https://www.amazon.com/Cisco-Unified-Customer-Voice-Portal/dp/1587142902

[kaito336]

Thank You for your support. for the inquiries you add you can see attached screenshot:

 Kindly advice.