cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

145
Views
0
Helpful
1
Replies
Beginner

PCCE 12.0 silent monitoring

Dears,

 

Kindly advice how Supervisor can whisper to agent in PCCE 12.0 system, I think in document was named by 'whisper coaching'

 

 

1 REPLY 1
PTS Beginner
Beginner

Re: PCCE 12.0 silent monitoring

Is Silent Monitor and whisper feature a default or optional feature in Cisco PCCE ?

Do we need to purchase any additional Cisco software/module for it.

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here