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PCCE 12.0 silent monitoring

kaito336
Level 1
Level 1

Dears,

 

Kindly advice how Supervisor can whisper to agent in PCCE 12.0 system, I think in document was named by 'whisper coaching'

 

 

1 Reply 1

PTS
Spotlight
Spotlight

Is Silent Monitor and whisper feature a default or optional feature in Cisco PCCE ?

Do we need to purchase any additional Cisco software/module for it.