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Hi,
All our ATA191 stop ringing after 60s and we get a reorder tone.
An IP phone that is connected to the same shared line continues ringing.
I could not find any parameter related to the maximum ring timer for ATA191.
They are on SIP firmware and re...
Hi, In Jabber we were able to configure policies in the jabber-config.xml file to enable the HLOG button.<Policies> <EnableCallPickup>true</EnableCallPickup> <EnableGroupCallPickup>true</EnableGroupCallPickup> <EnableOtherGroupPickup>true</Enable...
If the Agent who did not answer the call has the highest skill level, will the call always return to the same agent or will the call go to the next available agent in the queue with a lower skill level?
Did you find a solution to this problem?I have the same issue with some Room navigators going offline on the Control hub. The device itself works fine and has no issues.Other room navigators on the same network segment do not have this problem. No...
