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Hi AllWe are Planing to upgrade ICM 4.6.2 to 6.0. We have Huge HDS database more than 15 Gb, I would like to know how much time approximately Upgration takes to Covert this database in to 6.0 Because databse Schema of 6.0 is diffrent from the 4.6.2R...
Hi AllWe have a IPCC setup installed, ICM 4.6.2,CCM 3.3.3 and IVR 3.1 we use t_Termination_Call_Detail Table for our reporting. We have observed that Some time Agent ID Becoming a NULL, in the t_Termination_Call_Detail Table and the Call Disposition...
Hi We have a IPCC (ICM 4.6.2 CCM 3.2.2c and QM )setup installed and we are using a postrouting.when i saw the reports eiher from monitor ICM or webview i am not getting any reports generated for the Trunk groups.I would like to know 2 things1. Does t...
HiI am not able to see any of the scripts on the monitor script t option of webview. which i have created in AW. can some help me to resolve this problem.RegardsShashimohan
Hi jeffThanks a lot, i need to know one more info, during this data migration can we put system in to production and subsequnet reports can be generatedRegardsshashimohan
HiYes, I have created a trunk, But i am not sure these trunk groups are really required or not i am not getting any reports based on the trunk group.Regardsshashimohan
Hi RajeevI am not using QM for prompting the call or playing welcome message, i am using only for queueing the calls.Now think about the Scenario where is QM is Down. in this case what will happen is ,caller will get fast busy tone.This is because s...
Hi Gary.Thanks for the reply,Still i have doubt because if QM goes down,Route point also will also goes down then the caller will get fastbusy tone.Can you please explain this to me or some documentation on this will help me.RegardsShashimohan
