Hi,   I'm trying to use a Unified Contact Center Express 10.6 sandbox but I'm getting a failed message on 'Prepared the lab for use, adds user' and don't get the email with all the connection details. I've tried this twice. Is there an issue or am I ...

Hello,I've got some code in _processCall (called on the dialog's change event) that I'd like to only run once when the call is answered and at no other time. I had planned to do this by looking to see if the state was ACTIVE, but I've seen some stran...

Hello,I'm testing some Finesse code within a Sandbox that plays DTMF tones. I can hear the tone play at the originators end, but not at the destination end, and the same applies when I use the dial pad to enter tones. E.g.Agent001 calls Agent020Agent...

Hello,when a call comes in, I want to make a request to an external API with the caller's number, which I plan to get using dialog.getFromAddress()Will this appear in E164 format prefixed with a plus? As I'm developing in a sandbox environment I just...