Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi,
I'm trying to use a Unified Contact Center Express 10.6 sandbox but I'm getting a failed message on 'Prepared the lab for use, adds user'
and don't get the email with all the connection details.
I've tried this twice. Is there an issue or am I ...
Hi all,Please can someone talk me through what dialogs are created and what states they are in when transferring a call?For example, Agent 1 is on a call with a customer and wants to transfer this to Agent 2. Within Agent 2's client- does a new dialo...
Hello,I've got some code in _processCall (called on the dialog's change event) that I'd like to only run once when the call is answered and at no other time. I had planned to do this by looking to see if the state was ACTIVE, but I've seen some stran...
Hello,I'm testing some Finesse code within a Sandbox that plays DTMF tones. I can hear the tone play at the originators end, but not at the destination end, and the same applies when I use the dial pad to enter tones. E.g.Agent001 calls Agent020Agent...
Hello,when a call comes in, I want to make a request to an external API with the caller's number, which I plan to get using dialog.getFromAddress()Will this appear in E164 format prefixed with a plus? As I'm developing in a sandbox environment I just...
Thanks for your help.I'm using a new sandbox and now the Jabber link is working and when I RDP to jabber the login name is abc.inc\administrator which works with ciscopsdt I'd now like to make a phone call from the Jabber client on my mac and answer...
