getFromAddress() format

paulbibby · ‎06-01-2017

Hello,

when a call comes in, I want to make a request to an external API with the caller's number, which I plan to get using dialog.getFromAddress()

Will this appear in E164 format prefixed with a plus? As I'm developing in a sandbox environment I just the see Jabber agent extension I'm using for testing.

Also, what will be returned on withheld calls?

Thanks,

Paul

dekwan · ‎06-01-2017

Hi Paul,

That is a good question. I will need to get my hands on a system that has E164 to try it out myself.

As for the withheld calls, I do not know if this can be simulated to see the output. Finesse gets this information from UCCX, so it depends on what UCCX returns back.

Thanx,

Denise

dekwan · ‎06-01-2017

Hi Paul,

Well, that was faster than I expected.

I reproduced the scenario and can confirm that the fromAddress will appear in E164 format prefixed with a plus:

Unfortunately, I don't know how to simulate the withheld scenario. My guess would be that it is either an empty tag or null/NULL. Maybe you can code for all those possibilities?

Thanx,

Denise

paulbibby · ‎04-25-2018

Hi all,

forgot to mention that for withheld calls in production dialog.getFromAddress() was giving 'anonymous'.

Thanks,

Paul