About ecsorba

ecsorba · 01-24-2007

Hello,I tried to send IP Phone caller name which contains UTF-8 characters on a Q.Sig trunk without success. What I see on my ISDN protocol tester is that CallManager sends the ASCII display name instead of (UTF-8) Display name.I use CallmManager 5.1...

ecsorba · 10-18-2005

Customer has an aberrant demand: since only one agent works at night in the call center this agent is sometimes overloaded by getting more than one call.Imagine he handles one call (caller is a general person) but this time a very important second ca...

ecsorba · 10-18-2005

Hello,Customer wants AGENTS to be able to permanently check how many calls are waiting for an agent in the queue.Is there any way to display the queue status at agent desktop? As I know only supervisor can see this kind of data...

ecsorba · 10-13-2005

Hello,I want to collect QRT events in my Callmanager cluster (1 publisher, 2 subscribers). I went through the QRT checklist, everything works fine, the QRT functionality can be used on the phones. BUT. I checked QRT logs in CM administration and no l...

ecsorba · 10-05-2004

Hello,After CallManager upgrade to 4.0 I run into the following problem: I am unable to access CallManager's web sites (admin, user site, services) at all. When I restart IIS, it fails because of restarting dependency web publishing services fails. W...

ecsorba · 10-25-2006

Hello,we have the same problem with CCM4.1(3).What I see is that 3rd call is considered as an INCOMING CALL from the external (Mobile) number to the extension B (where the call is transfered to).We are about to get info from Cisco Systems.Do you know...

ecsorba · 10-20-2005

I am not a CC expert, so there is one thing I do not understand: if a "VIP call" arrives, a CRA script handles it. What you wrote is that CAD should recognize (instead of the CRA script) that this is a priority call. Am I right that a CRA script shou...

ecsorba · 10-19-2005

Ok, some word about the current situation:customer has relaively few (4-5) partners, these partners can call in to the customer, where simply two phone rings simultaneously. Different partners calls different numbers, these numbers are administered o...

ecsorba · 10-17-2005

Oughh ...it seems I should have read the guide more carefully...Thank you!

ecsorba · 04-04-2005

Hello,If you have any result, please share with me, we are also suffering from the same problem...

Member Since	‎07-18-2001 08:29 AM
Date Last Visited	‎08-18-2017 03:50 AM
Posts	19

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UTF-8 character set on Q.Sig trunk

Allow second incoming call to agent?

How to show queue statistic at agent desktop?

Which server handles QRT?

Unable to access CallManager web site

Re: Transfered call + CDR

Re: Allow second incoming call to agent?

Re: Allow second incoming call to agent?

Re: Which server handles QRT?

Re: CCM 4.1(2)-SR1 - Error: DeviceUnregistered - Device Unregist