Hi All,
We have a range of DDIs that sit on a CUBE in an office in Milan, which currently route to one of our CUCM clusters in London on which the users in this office are currently set up.
I want to change this config and instead send some of th...
your office may be haunted...who you gunna call?...
on a serious note, is the user present at their desk when this has occurred? Are they a UCCX agent? Is there any chance they may have forwarded to a UCCX queue or LG and this is bouncing calls aro...
Hi,
Sorry to be the bearer of bad news. I don't think there is an easy way around this.
Each script is individual so you would have to provide the options in all scripts required, therefore edit all scripts to include the options.
The only oth...
Thanks both.
I am starting to understand how I would go about doing this now.
1. Modify route pattern and take the numbers I want to send to the Leeds CUCM out.
2. Create a new pattern and add these e164 numbers
3. Create 2 new dial peers referen...
Hi Rich,
If you go to Cisco Unified Serviceability page of the subscriber ( https://<ipaddress>/ccmservice) rather than the Cisco Unified CCX Administration page and log in using the application admin user credentials, you will be presented with th...
