Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Learn how Cisco contributes to 5G Technology
5 things to know about Wi-Fi 6 and 5G5G white paperCisco 5G cloud-to-client-networkHow 5G and Wi-Fi 6 work togetherand much more
Tech blogs
Are you ready for better user experiences with ...
Welcome IoT enthusiast!
This Community is for you (Customer / Partners / Cisco Employees) to ask and answer technical questions about Cisco Kinetic. Everybody (incl. Cisco Employees) is encouraged to ask questions and everybody (incl. Customers & Par...
Hi,
I need to get information from the UCCX about agents on call. I've read through the CTI documentation and it appears that I can get call information returned however I need the P-Asserted-Identity field from the SIP header. How can this be done?...
Hi all,
In the call events, I can see the CSQID, and I would like to get the CSQName for that CSQID. Is there a CSQ Table which contains the CSQID and the corresponding CSQName? I looked into the CONFIG_CSQ_EVENT, but it seems like it only gives me ...
Hi all,
When I receive a CALL_ESTABLISHED_EVENT, I see the answeringDeviceID is the agentID, and I am wondering if there is a way for me to find out the phone this agent is logged on? for example, the DeviceName / MAC of the phone where the agent is...
