cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
382
Views
0
Helpful
1
Replies
Cisco Employee

Identify the phone an agent is logged on

Hi all,

When I receive a CALL_ESTABLISHED_EVENT, I see the answeringDeviceID is the agentID, and I am wondering if there is a way for me to find out the phone this agent is logged on? for example, the DeviceName / MAC of the phone where the agent is logged on.

Thank you,

1 REPLY 1
Beginner

Re: Identify the phone an agent is logged on

I think you can try MAC address

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards