We are considering moving from a Router/Logger pair to ICM Roggers. We will max out around 500 agents so the Roggers definately meet the specs. I am trying to locate a document explaining the pros and cons of using Roggers. Does one exist on the w...

I just exported a historical call type report. When I exported it in CSV format, an incomplete column is listed. This column is notlisted when I look at the report through the url for webview. Does anyone know what this column is as there is an ab...

We originally configured the call manager to receive live audio for MoH. We changed the parameter value from 1 to 51 under service parameters. We have since pulled the live audio. However, the executives do not want the elevator music either. This i...

We are setting up route patterns so we can call between IP and lucent phones. The route patterns 4XXX AND 6XXX work fine. We set up route patterns 72XX, 73XX, 74XX up to 79XX. We had to eliminate 7000-7199 since those numbers are used for Unity and I...

Does Cisco press or a third party have any published books on IPCC?