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sohi · 11-19-2018

Hi, I am doing some outbound calls reporting based on UCCE data (ucce_awdb database). I was using the Agent_Skill_Group_Half_Hour table, but the management wanted details of those aggregated numbers. I tried to rewrite the same query using the Termin...

sohi · 03-05-2018

Hi There is a table/view named Agent_State_Trace in the UCCE database, which if configured to be on, gives us the entire details about the states the agents have been in. It is not recommended to enable this setting as this table could become very ...

sohi · 12-11-2017

Hello everyone I have a custom reporting requirement for the UCCE Call Center, and I need to figure out the layman definitions of the some of the combinations of Peripheral Call Types and Call Disposition values in Termination_Call_Detail table/vie...

sohi · 03-05-2018

Hi bill.king1 Thanks for the response. Is there any link/resource that you can guide me to so that I can read further into it?

sohi · 12-12-2017

Hi Geoff, thanks for the reply. I had already gone through that thread earlier.What I am not getting is that Peripheral Call Type 13 means "the transfer from agent A to agent B completed"Peripheral Call Type 4 means "In Unified CCE, indicates the cal...

Member Since	‎12-11-2017 01:18 PM
Date Last Visited	‎11-27-2018 02:19 PM
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Agent_Skill_Group_Half_Hour data not matching with Termination_Call_Detail

UCCE Agent State Trace temporary data

Difference Between Peripheral Call Type 4 And 12, 13

Re: UCCE Agent State Trace temporary data

Re: Difference Between Peripheral Call Type 4 And 12, 13