Looks like lots of manual changes. The CSQ does have a calendar. Would i have to change the RP in CU...

We have an unused CSQ that I would like to rename for another group. The trigger will remain the sam...

Thank you! Hopefully it will work on my Windows 10 laptop.

Thank you Kostia for you response.I do meet all of the compatibility requirements. I would like to k...

I have agents current using cipc however we want to move to Jabber. I have searched and cannot find ...

Good morning Chris, Unfortunately after testing last evening, NE did not route to the other regions....

Good morning Chris, Unfortunately after testing last night it did not perform as expected. NE did no...

Hi Chris, I was finally able to modify the script as suggested. So now the script should route the c...

Thank you Chris. Not being well versed in the Cisco scripting world, it would be helpful to have ano...

I have made the modifications to the script. Would you be able to verify the changes that were made ...

Thank you. I will try to test and then implement on Monday (holiday, no one should notice:-) Thanks ...

Thank you Chris, however I can't view your attachment/pix?

If call is presented to NE and no agent is available go through loop once then dequeue and send call...

Thank you looking at the script. Giving your findings our vendor programmed if incorrectly. I need t...

Hi, I am having a problem with my script in that when all agents are busy in Region 1 the calls do n...