Find A Community
Buy or Renew
Find A Community
Close
Cisco Community
English
Chinese
English
French
Japanese
Portuguese
Russian
Spanish
Register
Login
Register
Login
Register
·
Login
·
Help
All Community
Knowledge base
tbeverly
Users
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Results:
cancel
Technology & Support
For Partners
Customer Connection
Webex
Events
Members & Recognition
Cisco Community
:
About tbeverly
01-14-2021
tbeverly
Beginner
Recent Badges
Awards
Recent Badges
See all
Stats
Member since
01-04-2018
27
Posts
0
Helpful
1
Solution
Latest Contributions by tbeverly
Latest Contributions by tbeverly
Discussions tbeverly has Participated In
TKBs tbeverly has Participated In
Blogs tbeverly has Participated In
Events tbeverly has Participated In
Videos tbeverly has Participated In
«
Previous
1
2
Next
»
Finesse access via Azure Web Proxy
Created by
tbeverly
in
Collaboration, Voice and Video Blogs
01-13-2021
01-13-2021
We would like to use Azure web proxy for remote users and personal laptops. Does anyone have experie...
Re: Rename CSQ for repurposing
Created by
tbeverly
in
Contact Center
07-23-2020
07-23-2020
Looks like lots of manual changes. The CSQ does have a calendar. Would i have to change the RP in CU...
Rename CSQ for repurposing
Created by
tbeverly
in
Contact Center
07-22-2020
07-22-2020
We have an unused CSQ that I would like to rename for another group. The trigger will remain the sam...
Re: Setting up ccx 12.01 agent with jabber 12.8 - How do I configure agent as a Jabber agent
Created by
tbeverly
in
Contact Center
05-26-2020
05-26-2020
Thank you! Hopefully it will work on my Windows 10 laptop.
Re: Setting up ccx 12.01 agent with jabber 12.8 - How do I configure agent as a Jabber agent
Created by
tbeverly
in
Contact Center
05-26-2020
05-26-2020
Thank you Kostia for you response.I do meet all of the compatibility requirements. I would like to k...
Setting up ccx 12.01 agent with jabber 12.8 - How do I configure agent as a Jabber agent
Created by
tbeverly
in
Contact Center
05-26-2020
05-26-2020
I have agents current using cipc however we want to move to Jabber. I have searched and cannot find ...
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-20-2019
02-20-2019
Good morning Chris, Unfortunately after testing last evening, NE did not route to the other regions....
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-20-2019
02-20-2019
Good morning Chris, Unfortunately after testing last night it did not perform as expected. NE did no...
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-19-2019
02-19-2019
Hi Chris, I was finally able to modify the script as suggested. So now the script should route the c...
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-19-2019
02-19-2019
Thank you Chris. Not being well versed in the Cisco scripting world, it would be helpful to have ano...
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-18-2019
02-18-2019
I have made the modifications to the script. Would you be able to verify the changes that were made ...
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-13-2019
02-13-2019
Thank you. I will try to test and then implement on Monday (holiday, no one should notice:-) Thanks ...
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-13-2019
02-13-2019
Thank you Chris, however I can't view your attachment/pix?
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-13-2019
02-13-2019
If call is presented to NE and no agent is available go through loop once then dequeue and send call...
Re: UCCX 11.6 Scripting - Route call to Region 2 if all agents are busy in Region 1
Created by
tbeverly
in
Contact Center
02-13-2019
02-13-2019
Thank you looking at the script. Giving your findings our vendor programmed if incorrectly. I need t...
«
Previous
1
2
Next
»
Public Statistics
Date Registered
01-04-2018
11:28 AM
Date Last Visited
01-14-2021
09:56 PM
Total Messages Posted
27
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
5
See all >