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The problem is with any call to our Helpdesk from an IP Phone and getting "MOH". The caller hears our helpdesk "Greeting"but if the call is given MOH treatment after 60 sec's we get "your party is not answering"and the call terminates. If an agent is...
I built Call Park into a location yesterday and had it working. I selected to use one number, 5633. I could place a call, Park it on one phone then go to any phone at the location and retrieve it successfully by entering 5633*. The problem is that I ...
I have this problem too except when the call is answered and goes into a queue (...on hold waiting to be answered by Help Desk) the call drops after about 1 min. If the call is answered right away and doesn't go in the queue, it doesn't drop. I need ...
The Call Park Retrieval is finally working. After I verified the CUCM Status was the same I did a Reset on the phones at this location. I made a test call and I was able to retrieve the Parked Call.
