Hi All,   We were seeing some warning message on the cisco VCS server post transferring the license, since replaced new device.   Attached the screen shot of the message.   Please let me know if you could help me with the impact of the same.   Thanks, Karthika     ... View more

Hi All, Seeing below warning messages when trying to delete a contact ID(recording)  through Contact.exe.   WARN : NO appenders could be found for logger WARN : Please initialize the log4j system properly. WARN: see http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.   Also attached the screen shot . Please find the same.   The contactID is getting deleted but with the warning messages.Kindly help me how to avoid this warning messages.   Thanks In Advance!       ... View more

  Hi All,   Can you please help me with the below issue:   Smart Software Manager Satellite Version 5.0.1 HA is not accepting FQDN, trying to configure HA on F5 GTM.   Please check the attachment to get clarity on the configurations.   Followed the below guide: https://www.cisco.com/web/software/286285517/13701/Smart_Software_Manager_satellite_3.0.4_User_Guide.pdf   It is a net setup , Also tried to configure LTM with virtual IP addresses instead of GTM with FQDN, the SSM GUI accepted them, but then both SSM servers crashed and had to rebuild them.   The SSM GUI doesn’t accept FQDN although the GUI says enter IP Address/FQDN. Can you please let me know why the GUI had rejects them without even trying to validate it.     Thanks In Advance! ... View more

Hi All,   Can you please help me with the below issue:   Smart Software Manager Satellite Version 5.0.1 HA is not accepting FQDN, trying to configure HA on F5 GTM.   Please check the attachment to get clarity on the configurations.   Followed the below guide: https://www.cisco.com/web/software/286285517/13701/Smart_Software_Manager_satellite_3.0.4_User_Guide.pdf   It is a net setup , Also tried to configure LTM with virtual IP addresses instead of GTM with FQDN, the SSM GUI accepted them, but then both SSM servers crashed and had to rebuild them.   The SSM GUI doesn’t accept FQDN although the GUI says enter IP Address/FQDN. Can you please let me know why the GUI had rejects them without even trying to validate it.     Thanks In Advance!   ... View more

Hi All,   We would like to setup a syslog server for the Cisco gateway devices,  for collecting the logs. Have a query on this , whether we can use FreeFTPD software as a syslog server?   Or there only the recommended software to setup the same. Since i have not performed this previously would like to know if we can continue with the existing setup((FreeFTDP software)) to collect the logs.   Appreciate your response on this. Thanks In Advance for your help.   ... View more

Hi All,   We have recently upgraded our Call Manager to 12.0.1.219, and now when I try to add a VG204XM gateway I receive the following error when I try to configure the FXO ports:   " Access to the requested resource has been denied, The attempted action was a violation of the security protocols and would not be allowed . Please try another action" " But when i tried to make other changes like modifying extension , device pools etc were able to perfrom without any issues.  Only when attempted to make the above changes were facing the issue.   Could anyone help me on the same.   Thanks In Advance!   Regards, Karthika     ... View more

Hi All,   Could anyone please help me with the below query on the following Windows and Linux servers:   Cisco Unified Call Manager 10.5.2.10000-5 Virtual Appliance Cisco Unity Connection Version 10.5.2.10000-5 Virtual Appliance Cisco Contact Center 10.6.1.10000-39 Virtual Appliance Cisco Expressway C & Expressway X8.5 Virtual Appliance   Our UC servers are currently connecting vnic1 , my colleague will add vnic0 to the same vswitch where vnic1 is attaching. Can UC servers support two vnics? If yes, any reconfiguration I need to proceed? Please advise.   Thanks In Advance. ... View more

Hi All, I have one ADFS related query.   Is it possible to use Cisco IP voice architecture with SSO but using just AD or Azure AD servers instead of ADFS?   Would be much appreciating if any one can help me on this query.   Thanks In Advance   Regards, Karthika     ... View more

Hi All,   We have implemented the SSO using the Microsoft ADFS in our cluster and some users have reported the below issue:   After login with their windows credentials they are getting following error message: Invalid Status code in Response.  this may be caused by a configuration error in the IDP.  Please check the IDP logs and configuration.   Could anyone please suggest on this?   Thanks In Advance! ... View more