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Member since ‎03-05-2018
‎09-17-2018
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  • 26 Posts
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UCCX Scripting

08-09-2018
Dear all Good day I have developed a script to evaluate call center agents. The script is connected to DATEBASE. First DB write was developed and test successfully. I was able to update the datebase table “ agentsurvey” Second DB read was developed a...

Scripting - IVR to send e-mail

07-27-2018
Dear all   Good day    I have an idea to create IVR options with a list of several services to a customer. Once the customer chooses from the option, she/he will be asked to enter her/his identification number which will be matched with the stored on...

TFTP Server

05-18-2018
Dear all    I would like to know when I should use a separate TFTP Server!   I have a cluster with two servers, one publisher and one subscriber! these two servers being used as TFTP servers. I would like to know when I should use a sperate TFTP serv...

force Authorization Code

04-19-2018
Hi Guys   I would like to know if is possible to restrict using FAC for a specific Cisco IP Phone. For example, there are two IP Phones A and B and there are two FACs ( 1111 and 2222). I want to make IP Phone A just accepts this  FAC (1111) and IP Ph...

UCCX Script - Emergency Script of Supervisor

04-08-2018
Hello guys    I have created a script that allows a supervisor of a contact center to open and close the queue during emergency. I will explain the scenario as follows:   The supervisor calls into the script with a particular extension and if my resu...
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Member Since ‎03-05-2018 12:01 AM
Date Last Visited ‎09-17-2018 10:39 AM
Posts 26