Welcome and thanks for visiting the Small Business Community Newsletter. This is our first of what we will make a monthly newsletter where you will be provided information on New products and trends, What’s happening in the community, and news on our content development efforts. We hope this information will prove beneficial to you as you continue your journey to Cisco Small Business Support.
It's our hope to gain your feedback and deliver the content our community most wants to see produced. Here's what we're thinking for this space:
Constructive feedback on support documentation and related video content
Topic Suggestions for Video and Docs
Content format suggestions
Gauging feedback on future changes to our docs or videos
This effort will be driven by the feedback we receive, so if you like this - let us know. And if you happen to not like it, definitely let us know what we could do better.
Cisco Business Wireless Access Points and the new Mesh Extenders offer simple-to-deploy, flexible, and secure wireless solutions designed to empower small business to communicate and collaborate like never before. Cisco Business Wireless Access Points and Mesh Extenders will be available in January 2020 .
Introducing, Our Pick: Documents the support team's way of highlighting documents we produce that you may find helpful. Additionally, here's user of the month, our opportunity to highlight the effort of a special user. This month it's Lissa, who wrote a blog on the purpose of a business class VPN router. To you, Lissa, thank you !
For fans of video, we have Our Pick: Videos via Cisco Tech Talks on offer. We love making these videos for you so if you have any ideas, please let us know!
Thanks for taking the time to read this newsletter. Look at that! We made it all the way to the conclusion of the newsletter without a single "ping" pun. Tune in next month when we find out how long this streak will last!
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Thanks for reaching out. You are correct that the device's license has expired which means technical telephone support is no longer available.
As a solution you can call into TAC ( 1 866 606 1866 US, Canada) , and request to re-initiate your service by purchasing a service contract. From there you would work with an engineer to resolve the issue you're encountering. Here is a link for additional numbers depending on your location.
As a smaller point of clarification, the model number you're using is classified as an enterprise class device and would normally be filed in that section. Please let me know if there's anything else I can help with!
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