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In need of more reporting options. Ideally a way to create custom reports. Specifically around devices. Not WebEx, we don't use that, we use Teams CVI. We have 250+ Room Kits and SX series registered to Control Hub. Reporting for these devices is hor...
Is there a way to tell who is logged into the TelePresence Server? The only way I can find is if a user disconnects you get the below message. But I do not see a way to tell who that user is.
call 829: tearing down call to "70415062" via web interfa...
Need to switch main source for smoother video playback instead of sending as content. Have multiple SX-80s. Some I am able to switch the main source to the PC or Camera 2 input without issue, others, nothing. I can even see in the preview window for ...
We are testing the OBTP option for our standard endpoints now. We want it to mimic the Immersive rooms. Everything is configured and we can get the OBTP to show on the SX-10 Touch 10. Works as expected. However.......There is no subject listed in the...
How do you get the Immersive systems to recognize DTMF tones remotely? I connect a video call, then connect to a conference bridge (call add-in), the two merge. I use show call status and get the call ID for the audio call (3 for example). Then use c...
Another screenshot showing the different times. We had a similar issues years ago when using on prem servers. But those timeouts were at exactly 15 min intervals. these drops are random. This pic is a good one as it shows drops ranging from 4 min up ...
Doesn't appear this has been resolved. Still happening. I do now see the below once in a while though. Most of the time only KickedFromLocus.KickedFromLocus (Locus inactive after mercury reconnect)TAC also did respond to a ticket. Nothing was solved,...
Any update on this? Still seems to be an issue, but is hit or miss. Sometimes the Mac works, sometimes doesnt. Happens on all four room kit models. Windows machines always work.
