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I am trying to integrate uccx 12.5 with cucm 10.5, In cucm i have created axluser with Standard AXL API user access and super user access. I have logged in to the appadmin page when i gave cucm ip , axl user credentials for integration i get the erro...
Hi , I have installed and configured CIPC to connect to CUCM and assigned to a Enduser. I am using this phone to login in to UCCX finesse desktop. I noticed that this phone is consuming license in CUCM. I am under the impression that all the uccx pho...
Hi,I have installed finesse 12.5 and configured the CTI settings and restarted the server. When i try to open finesse desktop i get out of service. I see the below errors in the logs. Any idea what could be causing the issue. Since this is a lab envi...
Finesse version 11.5, When i try to login in to finesse primary node, the connection is getting failover to secondary node even though the primary server is up, and in the Real time trace i pulled using RTMT is showing the below errors. 2020.03.23 02...
Hi , I have created a simple script to queue calls to a skill group ( attached), and when the agents are busy / not logged in caller is getting busy tone and call is disconnected. I see the below messages in PG logs ( We dont have CVP in our environ...
Yes, We are using Finesse API for custom Desktop. I am yet to try with Finesse out of the box desktop, I will keep you posted once i have the information.
