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Unity 7.0.2. After hitting the message key on the phone, I go to the wanted call handler (for my non users). From there, if I press the *, I go to the sign in but after no action, Unity sends me to the opening greeting. Same thing if I add a routin...
IPCC 4.0.5 Enhanced. Beside the reports available in supervisor desktop, is there a way to give supervisor access to only their own CSQ with Historical Reporting? Also, in the SRND, it is indicated that the number of simultaneous sessions supported...
IPCC 4.0.4 I'm trying to understand if Create CSQ prompt step is related to the prompt parameter under the CSQ CRS web page and when I should use this prompt. Thank you very much.
Yes...that's the firt place I looked for. As you say, it's not the exact formula. In the mean time, I found a post where Yogi gives a more precise explanation. A bit different, but since she's from Cisco, I'll take this one. Thanks you very much f...
Hi Brian. I had already seen this post stating that the math come from ICM and should apply to UCCX. I'm looking for an official cisco uccx doc confirming this statement.
I don't understand your point...I want to edit the sign in conversation when reached from a caller input or routing table. In fact, I would like to be able to have the conversation repeat (enter your id and pass), exactly the way it does for subscrib...
