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j.bilodeau
Level 1
Level 1
Member since ‎07-16-2002
‎08-18-2017
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User Activity

Uccx expected wait time calculation

09-19-2011
Does anyone know how the calculation is done for the expected wait time in the get reporting statistic step (UCCX 7.0.1)? Thanks in advance.

Beep while transferring to agent from icd script UCCX 8

12-10-2010
Callers from ICD script hears a beep instead of a ringback while ringing on agent phone/desktop. Can we change it? Thank you.

Editing after greeting no action for sign in

02-23-2009
Unity 7.0.2. After hitting the message key on the phone, I go to the wanted call handler (for my non users). From there, if I press the *, I go to the sign in but after no action, Unity sends me to the opening greeting. Same thing if I add a routin...

Multi Level access for Historical Reporting and max sessions

01-21-2008
IPCC 4.0.5 Enhanced. Beside the reports available in supervisor desktop, is there a way to give supervisor access to only their own CSQ with Historical Reporting? Also, in the SRND, it is indicated that the number of simultaneous sessions supported...

CSQ Prompt

04-27-2007
IPCC 4.0.4 I'm trying to understand if Create CSQ prompt step is related to the prompt parameter under the CSQ CRS web page and when I should use this prompt. Thank you very much.
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Member Since ‎07-16-2002 06:33 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 100