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Hi , i'm developping an app to update the resources skills with REST API.
I can get all the values I want (GET) , but when I try to update a resource using PUT , then I get a webException "415 Unsupported Media Type".
I have discovered that C#/UCCX w...
Hi ,
I have created a Local User account in the CM , assigned a Jabber for Iphone , but on the Iphone , when I try to log in with his local account I get "wrong user/password"
If I use My AD windows account then I can login.
when configuring Jabber i...
Hi , I have created a new Team in Uccx (10.5) and I don't see it in the Finesse Administration .
by invoking the adminapi /Team I can see it (on the uccx) , BUT by invoking the finesse/api with the Id --> error.
the new Team has a supervisor , resou...
Hi , I have to find the best solution to implement Mobile Agent on UCCX and be considered as CallCenter Agent.
currently they are managed in UCCE with an IVR to login/logout and call redirect. but we will replace the supplier and use our UCCX solutio...
Hi , I was wondering what is the best when you want to redirect a caller from script to another.
I have the company reception with an IVR , menu #1 has to go to the AfterSales callcenter.
Right now in the Reception script I Call the SubFlow of the A...
Hi , i'm creating an app as I want to adapt the skills of a team based on an excel file that can be changed everyday by the Supervisor. instead of changing one by one the agents in the uccx , we will work with a matrix , read by my app. And I'm alrea...
Thanks for your answer
I fully agree with you (debugging difficult , steps easily reached , no variable control)
I will think about it and adapt my scripts !
Alban
