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Hi All,
We have CUCM 8.6(2) integrated with Genesys as a contact center (CC) solution.
The CC Business Requirement was "Agent needs to be able to control the TTY device"
However, I can't see any analogue devices that are supported with CTI Manager a...
Hi All, We have a network with multiple SIP trunks.Incoming calls can be load sharing across these trunks.Outgoing calls we also load sharing across all these trunks (Circular setup)issue we have:Mobile calls in via SIP Trunk A (CityA) --> CUCM --> ...
Hi All, Lately, I have been trying to implement a network with +E164 format.I found out that Cisco Australia Dialplan doesn't understand \+61.@I can see in RTMT the number has been converted to +61477386XXX the CUCM doesn't know how to route it. Sin...
Hi AllI couldn't see a COBRAS export for Unity connection 6.X?they only avalailable from unity connection version 7.X and 8.X So I wonder how do we back up the greeting or messages in the environment of Unity connection 6.X to upgrade to 8.XThanksTN
Hi Every oneI've been trying to do an exchange 2007 integration with CUPS 7.X but it was unsucessfulI have followed the book from Micheal H Lou1) upload the CA certificate to the CUPS server2) set an email account with Exchange admin view only, this ...
Does the multi tenant configuration work for 1 single trunk ? We have three sip trunks connected to the same sip provider across two cubes ! One cube with two sip trunks and one cube with one single sip trunk Since I want to keep the configuration c...
There is a work around solution for this issue
1) consolidation of the certificates are allowed in CUCM 10.5
2) download the necessary CUCM 10.5 trust certficates "Tomcat-Trust" "Callmanager-Trust"
"Phone-SAST"
3) upload them to the CUCM8.6 manu...
I understand all that why it doesn't make sense ?? If this was isdn why your iOS can do it?Why can't the cucm do it ?? If I have 100 calls why do I need to pay bandwidth for these.calls
Hi Terry you still don't get the call flow? SIP Trunk A (CityA) --> CUCM --> Cisco Handset ->transfer out -> SIP Trunk B (City B) 1 single sip trunk can handle all calls from any cities of your country !!!incoming calls handle by Telco ie load shari...
Terry no I don't want to do least cost routing !! Just imagine if someone calls you on a cisco handset and you want to transfer this call back out to the pstn if you don't remember the same sip trunk how do hand it off back to the pstn ?? If I have ...
