About ejlackey

ejlackey · 12-21-2023

Hello,I have an issue with a UCCE 12.6(2) system reverting back to old registration and authorization data.Using the Unified Contact Center Enterprise Management web portal running on the AW server, under Infrastructure>License Management, I can use ...

ejlackey · 07-20-2023

After Agent answers an ACD call, attempts a Direct Transfer to an invalid extension.Finesse produces the following error and takes about 10 seconds to return back to the active call. UCCE 12.5.1.10000-24 ES08 Error: Cannot Perform Operation. ...

ejlackey · 06-13-2023

On UCCX 12.5.1 SU3, (Finesse version 12.6(2)), I don't seem to have MaintenanceMode enabled.When I check the API, https://<FQDN>:8445/finesse/api/MaintenanceMode, it returns a 501 error not implemented.I do not see the CLI commands either for Mainten...

ejlackey · 06-05-2023

Hello,I used the following guide to upgrade UCCX from 12.5(1) SU1 to 12.5(1) SU3.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_m_1251...

ejlackey · 05-25-2023

HelloI'm trying to upgrade our UCCX from 12.5.1 SU1 to 12.5.1 SU3.I'm using this guide:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_...

ejlackey · 03-07-2024

@dandrools I actually just let it run overnight, and by morning everything had come up and all services are running. It was a lab system so I had that luxury. Reboots on this server still take an extremely long time for some reason. I will probabl...

ejlackey · 12-21-2023

I have re-done the process for exchanging certificates. No errors and all systems are communicating fine. Also restarted the AW. I am monitoring wireshark and there are no errors in any of the SSL connections. I re-authorized the license. The sc...

ejlackey · 06-16-2023

Indeed this looks to be the answer. Thanks! @bill.king1

ejlackey · 06-16-2023

Wouldn't 12.6(2) encompass any past ES loads though?In the software area, it goes from 12.6(1) ES1 all the way up to 12.6(1) ES9, then goes to 12.6(2) with no ES loads available. For some background, I used "Mandatory COP for 12.5.1 -> 12.6.2 upgrade...

ejlackey · 06-16-2023

@bill.king1 https://<FQDN>/finesse/api/MaintenanceMode gives a 404 error and again, no CLI commands are available either.The first document link you sent does reference CCX in some areas. That's all I have to go on.From this document though, there is...

Member Since	‎04-16-2018 08:26 AM
Date Last Visited	‎04-17-2024 12:04 AM
Posts	15
Total Helpful Votes Received	3

User Statistics

User Activity

UCCE License Authorization and Registration Reverting Back to Old Data

Finesse Error and Delay When Direct Transfer to Invalid Number

Finesse Maintenance Mode Missing

Services Missing After UCCX SU3 Upgrade

UCCX Upgrade COP File ciscoccp.keymanagement.v02.cop.sgn Not Found

Re: UCCX Upgrade COP File ciscoccp.keymanagement.v02.cop.sgn Not Found

Re: UCCE License Authorization and Registration Reverting Back to Old

Re: Finesse Maintenance Mode Missing

Re: Finesse Maintenance Mode Missing

Re: Finesse Maintenance Mode Missing