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Member since ‎04-16-2018

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  • 15 Posts
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Hello,I have an issue with a UCCE 12.6(2) system reverting back to old registration and authorization data.Using the Unified Contact Center Enterprise Management web portal running on the AW server, under Infrastructure>License Management, I can use ...
After Agent answers an ACD call, attempts a Direct Transfer to an invalid extension.Finesse produces the following error and takes about 10 seconds to return back to the active call.     UCCE ES08     Error: Cannot Perform Operation. ...
On UCCX 12.5.1 SU3, (Finesse version 12.6(2)), I don't seem to have MaintenanceMode enabled.When I check the API, https://<FQDN>:8445/finesse/api/MaintenanceMode, it returns a 501 error not implemented.I do not see the CLI commands either for Mainten...
Hello,I used the following guide to upgrade UCCX from 12.5(1) SU1 to 12.5(1) SU3.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_m_1251...
HelloI'm trying to upgrade our UCCX from 12.5.1 SU1 to 12.5.1 SU3.I'm using this guide:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_...
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Member Since ‎04-16-2018 08:26 AM
Date Last Visited ‎04-17-2024 12:04 AM
Posts 15
Total Helpful Votes Received 3
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