About ejlackey

ejlackey · 09-30-2024

Hello, I am having an issue with reports in Finesse for Agents and Supervisors that all show View ID not found. My CUIC has all of the reports listed, but when I look at a report to verify the View ID, the Permalinks selection is greyed out. So I ca...

ejlackey · 06-03-2024

Hello, I inherited a lab system than contains a CUCM/UCCE solution. The CUCM is composed of a publisher and two subscriber nodes, and the UCCE is a duplex installation. All VMs in the same subnet. The UCCE Peripheral Gateways for both PG1A and PG1B a...

ejlackey · 05-16-2024

When trying to create a SIP Trunk Security Profile, I keep getting the following error: Add failed. TLS and UDP/TCP ports cannot be shared. I am only setting up non secure UDP port 5060. Very basic. I can create the profile if I choose TLS and E...

ejlackey · 12-21-2023

Hello,I have an issue with a UCCE 12.6(2) system reverting back to old registration and authorization data.Using the Unified Contact Center Enterprise Management web portal running on the AW server, under Infrastructure>License Management, I can use ...

ejlackey · 07-20-2023

After Agent answers an ACD call, attempts a Direct Transfer to an invalid extension.Finesse produces the following error and takes about 10 seconds to return back to the active call. UCCE 12.5.1.10000-24 ES08 Error: Cannot Perform Operation. ...

ejlackey · 10-01-2024

The reports I have loaded were Historical and Realtime. I downloaded the LiveData zip file and tried to import it, but it gave me errors. Does Realtime also use LiveData.xml? I can run the reports that are loaded in the CUIC with no issues.

ejlackey · 10-01-2024

Thanks @bill.king1 I was able to use the CUIC command line to see all the View IDs of the reports. sql select Id, Name, ParentRptId from cuic_data:cuicgrid I have an issue now that only the Historical.xml gadgets are working but not the LiveData.xml...

ejlackey · 06-07-2024

Corrective action was to simply update the PGs to the subscriber node IP addresses. No other changes needed.

ejlackey · 05-21-2024

This has been resolved. There was a SIP trunk that was using encryption but on port 5060 instead of 5061. Once that was corrected to use 5061 I had no issues creating new profiles.

ejlackey · 03-07-2024

@dandrools I actually just let it run overnight, and by morning everything had come up and all services are running. It was a lab system so I had that luxury. Reboots on this server still take an extremely long time for some reason. I will probabl...

Member Since	‎04-16-2018 08:26 AM
Date Last Visited	‎04-29-2025 11:19 AM
Posts	22
Total Helpful Votes Received	6

User Statistics

User Activity

Finesse Reports View ID Not Found

UCCE Peripheral Gateway Configuration for Redundant Call Managers

SOLVED CUCM SIP Trunk Security Profile Add Failed

UCCE License Authorization and Registration Reverting Back to Old Data

Finesse Error and Delay When Direct Transfer to Invalid Number

Re: Finesse Reports View ID Not Found

Re: Finesse Reports View ID Not Found

Re: UCCE Peripheral Gateway Configuration for Redundant Call Managers

Re: SOLVED CUCM SIP Trunk Security Profile Add Failed

Re: UCCX Upgrade COP File ciscoccp.keymanagement.v02.cop.sgn Not Found