About ejlackey

ejlackey · 06-05-2023

Hello,I used the following guide to upgrade UCCX from 12.5(1) SU1 to 12.5(1) SU3.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_m_1251...

ejlackey · 05-25-2023

HelloI'm trying to upgrade our UCCX from 12.5.1 SU1 to 12.5.1 SU3.I'm using this guide:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_...

ejlackey · 05-01-2023

We are having an issue with Finesse dialogs dropping after a consult transfer from the agents private line.Steps:Send a call to Agent 1 private line.Agent 1 answers the private line (this must be done on the phone itself, it does not present in Fines...

ejlackey · 05-30-2023

Thanks for the tip.I completed the switch on both pub and sub, but not all of the services got activated. A restart of the server did not help either.Any ideas?Finesse desktop is showing Out of Service, I'm sure because the CCX Engine and Notificati...

ejlackey · 05-26-2023

Thanks for the second set of eyes!Upgrading proceeding.

ejlackey · 05-02-2023

It seems the following UCCX setting should control this behavior.On the UCCX Administration page, navigate to System > System Parameters. Set the system parameter "Change Agent State to Not Ready when Agent Busy on Non ACD Line" to "Enable." Bug CSC...

Member Since	‎04-16-2018 08:26 AM
Date Last Visited	‎06-07-2023 12:53 AM
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Services Missing After UCCX SU3 Upgrade

UCCX Upgrade COP File ciscoccp.keymanagement.v02.cop.sgn Not Found

Finesse Missing Dialog After Transfer From Private Line

Re: UCCX Upgrade COP File ciscoccp.keymanagement.v02.cop.sgn Not Found

Re: UCCX Upgrade COP File ciscoccp.keymanagement.v02.cop.sgn Not Found

Re: Finesse Missing Dialog After Transfer From Private Line