We are currently in a process of upgrading our system from CCM 4.x and Unity 4.x to CUCM 7.x and Unity 7.x (Unified Communciations). Everything seem to have gone fine. UNity 4.x and 7.x both integrated with the same Exchange 2003 Msg Store. I am test...

We are preparing for UCM upgrade from 4.1(3) to 7.1(3). Is it possible to load SCCP 8.1(2) load, so we don't have to upgrade the IP Phones during the upgrade process? 8.1(2) is supported in both UCM 4.1(3) and 7.1(3) but I am not sure if this will wo...

We are planning to upgrade our contact center solution from IPCC 6.0 to 7.2 and CVP from 3.1 to 4.x via technology refresh. We are in early stages and still researching and evaluating our options. Lab testing will start in the next couple of weeks. O...