Hi everyone. I'm trying to find the best way for an agent to transfer a call off to an external location, and then send DTMF. Scenario is that agent will receive a call via a queue (using CVP Comprehensive flow on UCCE 11.6), but then needs to send t...

Non-technical question, more about data protection on a global system.My customer is trying to expand their global UCCE environment which currently covers EMEA and APAC, so that it also covers USA.  Technically it's possible as the Router/Logger are ...

We are trying to install VMO on Windows 2000 Prof.<br>On existing clients (Win85/98) this has been installed OK, and is being run by all users with no problems.<br>With Windows 2000, if installer and user have Domain Admin rights, it works OK.<br>If ...