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Hi everyone.
I'm trying to find the best way for an agent to transfer a call off to an external location, and then send DTMF.
Scenario is that agent will receive a call via a queue (using CVP Comprehensive flow on UCCE 11.6), but then needs to send t...
Non-technical question, more about data protection on a global system.My customer is trying to expand their global UCCE environment which currently covers EMEA and APAC, so that it also covers USA. Technically it's possible as the Router/Logger are ...
Hi everyone,Does anyone know the official line on UCCX support on HCS platform (in partner datacenter, not on-premise) ?Within the Cisco HCS VM requirements document at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/10_1_2/HCS_Solution/...
We are trying to install VMO on Windows 2000 Prof.<br>On existing clients (Win85/98) this has been installed OK, and is being run by all users with no problems.<br>With Windows 2000, if installer and user have Domain Admin rights, it works OK.<br>If ...
Thanks for reaching out to me Kevin, I'll contact you directly tomorrow when I have some free time - however another option has been proposed whereby we may send the calls over a private SIP trunk and therefore would send the digits within a SIP head...
Hi David, and thanks for your reply.
From Finesse, I can dial out OK, but if I add a suffix with ,,123456 (for example) the call will not route.I think I may be able to get around this within CUCM as that will do the routing, but it would mean that t...
The way I did it on my environment was slightly complex and with Skype, but bear with me...It all depends on putting a prefix on to the person's number on the Microsoft side and if you're using E.164 extns on CUCM (as I was) Firstly on CUCM we were a...
Thanks Srini for coming back to me again, so quickly.Your answer will be most useful to my organization - we are looking at deploying UCCX for some new customers, and this would be the best way forward for us, and most cost-effective too.Kind regards...
