Not sure what is happening on this one.  UC520 latest sw pack has decided that the onboard FXS ports will no longer dial out.  Dialing inturnal extensions is fine both ways.  DID's incoming to those FXS ports also work.  Dialing access code 9 for the PRI simply no go.  I have rebooted the UC520 I have even changed the FXS seetings from Fax to Common area and back again seeing if that would clear up any bugs in the config, but still no luck. So simply put FXS ports on UC520 will no longer allow outbound calls. Thoughts! ... View more

Working on UC520w My Demo box.  Pulled it out of storage in prep of a demo.  Well ofcourse it decides to be a pain from beginning.  I have tried three different laptops and the UC simply will not give an IP from DHCP.  The only way I can communicate with it is assigned static ip on laptop.  2nd problem.  UC will not allow me to do factory reset through CCA.  keeps giving me a Vlan error for my static IP address.  Tried on another laptop through CCA and also times out with vlan error message.  So then I tried default through CLI just so I can get back to factory and start a new.  CLI seemed to work until still needing to assign Static IP to laptop.  Seems like a Vlan issue. I should also mention I tried to TFTP an old config from PC.  Well TFTP server times out also and eventually fails. ... View more

Looking to see if anyone knows of a third party App.  That will allow for the B-ACD on UC560 to give Statistical reporting.  Looking to do reports on agents, how many calls to ACD., Dropped calls,  the typical Call center reporting options. ... View more

Pardon my ignorance, but Mutliparty conference is enabled.  However no of our SPA phones have the conference button whil on an active call.  The more softkey does not provide it either.  I have looked at the phone templates in CCA and see that our phones are using template 16.  Template 17 has the softkey for "Confrn".  So question is how do I assign the phones to template 17? ... View more

Lost here on this one.  Tuesday evening upgrade a UC560 to 8.1 atleast tried.  Got hung up when it was reloading the image.  Waited for about an hour when I saw nothing being populated on the console.  So after the hour of nothing I killed CCA because was hung up also.  I did some test calls in and out and everything seemed to fine.  Got a call from that office next morning telling me they could no longer multisite dial. So tried doing a restore to the UC520 from backup I did before I did before the upgrade, well that restore is failing also.  I also tried doing the restore on another machine using CCA 2.2.6.  Also tried a backup from a month ago as well. My question is there a way to restore this system using CLI rater the CCA? ... View more

OK, I am lost on this one!  Have a 520 and I am trying to over-ride customers default BTN with their DID's.  When I go to outbound dialing plan outbound Caller ID.  This is what I see.  They are not using FXO they are using t1/e1 trunks.  I also tried adding the trunk group for t1/e1 but then I get an error saying somthing to the effect "there were errors"  but I saw nothing in red. We have done this out going DID scenario for multiple customers, not sure why this site is giving us a headache.  Any thoughts. ... View more

Not sure what is going on here, but I have noticed on e of our 520's keeps loosing programming.  Here is what has been happenin g.  Paging group keeps loosing extensions either all get lost from p rogramming or some just disapear.  Also Have had personal voicemail b oxes just disapear also.  We have also had phones di sapear also.  These are thr ee issues I have seen in the past couple weeks.  Any thoughts on why the 520 just looses it programming ? ... View more