Looking to see if anyone knows of a third party App. That will allow for the B-ACD on UC560 to give Statistical reporting. Looking to do reports on agents, how many calls to ACD., Dropped calls, the typical Call center reporting options.
I alos have developed a web-based application, but at this time is not packaged and ready for general distribution yet. However, you can contact me privately about it.
I'm the Director of Sales for Telecorp Products and we have developed our MCCS web-based call reporting platofrm to work with the UC560 as we already work with the UCCX and Enterprise systems. Please contact me at 284-960-6627 to discuss or email dlagrande@telecorpproducts.com. We've been in business for over 27 years designing, developing, installing and maintaining ACD Call Reporting and Call Recording systems in addition to LED and Wall Displays. David
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