I have a customer with about 25 first level Call Handlers and a couple of hundred level 2/3 handlers. Lots of "press 1 for travel sales", "press 2 for insurance sales", etc. They would like weekly/monthly automated reports on how their customers are ...

The pilot is picked up by Unity v4.0(4) and prompts the caller to press "1" to transfer to an extension. I call the "caller system transfer" because the customer has lots of users that have no voice mail. The customer is complaining that the users di...

Unity 4.0(4). We are using the "caller system transfer" handler in the auto attendant subscriber. This handler prompts the caller for the extension and then asks the caller press "1" for conformation. The customer would like to remove the conformatio...

CallManager v4.0(1) and Unity v4.0(4). My customer has a Unity auto attendant that rings a CallManger broadcast line group. If no one picks up, the Hunt List selects the Unity Line Group to send the call to a voice mailbox. However, since the call ha...

Hi all, does anyone know how to have the missed calls directory only record for the primary line on the phone? Each phone is part of a Line Group and missed calls are recorded on all phones for every inbound call that is answered by another phone. I ...