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Hi, when using CCCalendar variable it is always a parameter by default and is set an application level. Is it possible to set/choose the calendar dynamically based on a string from the script?My idea: From the 'Get Call Contact Info' I will get the C...
Hi, I’m new to UCCX and do not understand why I see duplicate entires for CSQs under Agent CSQ Statistics Report in Finesse Agent Desktop?
The agent is member of all three CSQs. One CSQ is group based, the other two are skill based.
The resource co...
Hello, I queried the Product Information API by using Cisco PIDs to get detailed information. The request was successful, but wondering about the result. For PID 'CTS-KIT_MINI=' I got three records with different product_names and product_series. Why...
does this scenario require as special configuration of the ASA? Up to now the setup is not working, we are facing the following problem:The central DMVPN Hub shows a 'invalid SPI' error, because both spokes coming up with the same IP address (ASA hid...
Correct, the user can see and access the Assign User Group page, but cannot make any changes. However, he should not see the information about the configured user groups.
The idea is to query the UCCX API endpoint `/adminapi/calendar?detail=brief` which returns:
```
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<calendars>
<calendar>
<self>https://uccx-server.local/adminapi/calendar/2</self>
...
From the documentation: Select a variable of type CCCalendar to configure a calendar. By default the variable is always a parameter and cannot be modified.
In conversation https://community.cisco.com/t5/contact-center/uccx-12-0-1-calendar-sample-scri...
