UCCX 12.5 set CCCalendar based on Calling_Numer.substring()

[gadholwi1]

Hi, when using CCCalendar variable it is always a parameter by default and is set an application level. Is it possible to set/choose the calendar dynamically based on a string from the script?

My idea: From the 'Get Call Contact Info' I will get the Calling_Number as String. After that I will set a Customer_Number = Calling_Number.substring(3,7). How to use the Customer_Numer string to get the corresponding CCCalendar which name is equal to Customer_Number?

[Roger Kallberg]

A parameter is nothing more than a variable made available in the application webUI. So it should be possible to define the value of the variable by script steps and then use the calendar call in the script to retrieve the content of the calendar data. This said I’ve actually never used the built in calendar in CCX as we use a 3:rd party system for our calendar management, but in theory this should work. Try it out and let us know if we’re missing something with this.

[gadholwi1]

From the documentation: Select a variable of type CCCalendar to configure a calendar. By default the variable is always a parameter and cannot be modified.

In conversation https://community.cisco.com/t5/contact-center/uccx-12-0-1-calendar-sample-script/td-p/4006128 a hack is described: Extract calendar-id from CCX admin URl and use new CCCalendar('calendar-id').

But I want to use the name of the calendar and an id that must be extracted from a URL.

[gadholwi1]

The hack with the calendar-id is working, but im still looking for an opportunity with the calendar name

[gadholwi1]

The idea is to query the UCCX API endpoint `/adminapi/calendar?detail=brief` which returns:

```

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<calendars>

    <calendar>

        <self>https://uccx-server.local/adminapi/calendar/2</self>

        <calId>2</calId>

        <name>0140_Calendar</name>

        <timeZone>Europe/Berlin</timeZone>

        <calendarType>FULLTIME</calendarType>

        <holidaysConfigured>false</holidaysConfigured>

        <customBusinessDaysConfigured>false</customBusinessDaysConfigured>

    </calendar>

    <calendar>

        <self>https://uccx-server.local/adminapi/calendar/1</self>

        <calId>1</calId>

        <name>3505_Calendar</name>

        <timeZone>Europe/Berlin</timeZone>

        <calendarType>FIXEDHOURS</calendarType>

        <holidaysConfigured>true</holidaysConfigured>

        <customBusinessDaysConfigured>false</customBusinessDaysConfigured>

    </calendar>

</calendars>

```

After creating a XML document from the response, I want to get `calID` by `name`. How does the XPATH for `Get XML Document Data` look like?

[gadholwi1 · Accepted solution]

The solution is to query the UCCX API endpoint `/adminapi/calendar?detail=brief` from the script and use the returned data to fetch teh calendar-id.