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We are running AutoQoS but have recently migrated our WAN service that puts our IP connectivity to a sub-interface (interface serial0/1:0.500 point-to-point and a frame-relay interface-DLCI). In our prior WAN configuration we bound the IP address dir...
I'm trying to find a way to be able to identify for our centralized receptionists the location of the inbound calls.We have 16 sites set up with Cisco routers as h323 gateways each pointing all incoming calls to the main phone line to a separate AC p...
Is it possible to use IPCC Express as a queue/call distributor to a group of receptionists, and then use attendant console to actually transfer the call? So, would it be possible for them to run agent desktop and Attendant console at the same time ac...
Is it possible to use VT Advantage, and using the conference button on the IP Phone, utilize the IPVC 3511 MCU-EMP for conferencing if it is in H323 mode? Is there any documentation of such a configuration?
In Unity 4.0.5 UM for Exchange, the TUI runs you through 4 minutes of warnings and such if your Exchange mailbox limit is nearing its limit.We have many users who ride the line near their mailbox limit, and with this new TUI "feature" in 4.0.5. somti...
Thanks for this tip. Unfortunately retaining the caller ID will be a requirement because once the call is transferred to the final receiver of the call their caller-id would be screwed up. What about modifying the calling name somehow? Can we assign ...
I can an error "No Such Object" in softerra when I try to view ACXmlData under Attendant Console. Is this is a permissions issue? Has anyone else had this error?ryan
Michael, do you know if you can use the SSG feature set in a router just by itself to redirect to a webpage on the internet as their homepage before they surf? I don't even need it to do any authentication.ryan
