Webview gives an error when a user utilizing IE 8.0 tries to run a report. None of the fixes mentioned in the other threads have worked. Does anyone have a link to any statement by Cisco that this browser is explicitly *not* supported for Webview, or...

We have a call agent who's AgentID/peripheralnumber was accidentally changed to a supervisors. We have changed it back, deleted the agent account and re-added it with a new peripheral ID, but the agent keeps getting the supervisor desktop view when l...

I have read some documentation that indicates that the pv1-10 variables can hold multiple values using the parameter seperator. Is this something that can be in icm scripts created in script editor, e.g. if a|b, then go here, if a|c, then go here? I ...