I am doing a database lookup. I want to insert an 'IF' step after the read. IF 2 or more rows appear I want it to go down one branch. I am not sure how to store the amount of rows as a variable without using the Count command which I guess is not all...

HelloI am using IPCC enterprise (6.0 SR 2) and trying to route calls to the least available person in a skill group. I am unable to get the person who has been available least, it always goes to the longest available. Here's what I have done so far: ...

HelloI am having difficulty creating a routing rule for a new 800 number we have that needs to go to a different greeting than our main greeting. I have created a routing rule for it and in the dialed number field I have entered the DNIS. When I call...

HelloHere is my situation:I have two different call types that queue to seperate skill groups. Each skill group is comprised of the same set of agents. We want to treat these calls differently and I have been told not send calls to "skill b" until an...

HelloWe are running IPCC Enterprise 6.0 and our agents use CTIOS 6.0. I want to be able to do a DB lookup with the callers id number and open our CRM application at that customers screen. I know in IPCC Express there is a way to set up screen pops us...