I want to take IPCCX 642-161 Exam , when I read some manuals I found some words like "CRA and CRS" I believe they are same , but what dose CRS mean ?? I know "CCM , ICM , IVR , Unity " but which one of them is CRS ?????? and the manuals talks about ...

I have IPCC version 4 , ( ICM 4.6.2 CCM :3.2 and Unity:3.1 ) and I want to upgrade to IPCC 6 ( ICM6 CCM 4.1) , my question is should I upgrade my unity server or no ?? on other words dose it - unity 3.1 work with IPCC 6 ??

Please can any body tell me where can I find the reason Codes in my ICM , Because some body told me “ you will find it in Desktop Admin” but we do not have this application , we have Only : ICM 4.6.2 and CCM 3.2 and IVR , ( "IPCC Enterprise" ) , bec...

Hi allCan any body tell me what is the different between publisher and subscriber in CCM – Cisco Call Manager – and what is the function for each one ?? because we have two servers One publisher and another one is subscribe till now I do not know wha...

i am new in IPCC world we running IPCC enterprise two sites A and B 6 servers 2 ICM , 2CCM and 1 unity .. I face problem really I can not solve it . the problem is some of our agents some times the system make their status not ready automatically ??...