Is it possible to reclassify a call to callback from an IVR script? Meaning a call goes out, the caller gets a menu that prompts the caller to press 1 for an agent or 2 for a callback. If the caller presses 2, how do I reclassify the as a callback  (...

HI, Does anyone know of a wait to alert an agent phone calls in queue? I see you can use the "Get Reporting Statistics" step to get the Contacts Waiting. Is there a way to use this and pump the output of an IF statement to an script and then create a...

Hi Folks,Does anyone know of a tool or software sweet that can centrally manage CME sites in a GUI environment?